Updated Articles

  1. Change or Edit a Time Charge Record in Strata Master

    Change or Edit a Time Charge Record in Strata Master For setting up Time Charging and creating Time Charge records, please refer to this article - https://kb.rockend.com/help/time-charging-in-strata-master To Make a Change to a Time Charge That ...
  2. Time Charging in Strata Master

    Time Charging in Strata Master This article will provide steps to process time charging fees to your management fees. To check that your management fees are set to allow and record time charging, please review this quick video - https://kb.rocken...
  3. How to Receipt and Allocate Tenant Invoice Credit

    How to Receipt and Allocate Tenant Invoice Credit Overview The Tenant Invoice Credit feature introduced a tenant ledger to manage advance tenant payments. This ledger controls the funds kept in credit that are needed to be held for allocation lat...
  4. Add an Account to Chart of Accounts in Strata Master

    Add an Account to Chart of Accounts in Strata Master The Chart of Accounts in your data commences with a standard set of accounts which includes accounts which are - hard wired to receive or send information to other accounts hard wired to sen...
  5. Error Message Re Cheque Number in Strata Master

    Error Message Re Cheque Number in Strata Master The cheque numbers in Strata Master need to be sequential.  If you change the cheque number of a cheque when issuing, you may find that the next cheque issued returns an error relating to the che...
  6. Quick List for Checking On-line Voting Set up in Strata Master

    Quick List for Checking Online Voting Set up in Strata Master This article will assist when  setting up online voting a Lot Owner or other registered voter claims they cannot vote online. Some items may not directly apply however is best to...
  7. How to Reverse Tenant Invoice Credit Receipts

    How to Reverse Tenant Invoice Credit Receipts Overview Tenant Invoice Credit transactions can be cancelled in a similar way to other Rest Professional transactions. There are several different reversals to consider depending on whether the recei...
  8. Pay GST Component Only of an Invoice in Strata Master

    Pay GST Component Only of an Invoice in Strata Master Where there is a large insurance claim such as a Home Warranty Defect settlement, often the insurance company will pay the contractor directly.   This will result in the Agency being requi...
  9. Submetering Units Must be Positive in Strata Master

    Submetering Units Must be Positive in Strata Master If a message appears when you are processing sub metering invoices, and the message refers to "Units Must be Positive", the message is referring to a field or total that shows a negative...
  10. What Does Full Page Mean in Agenda Configuration in Strata Master

    What Does "Full Page" Mean in Agenda Configuration in Strata Master In the Meeting Agenda and Minutes set up, there is column to tick for 'Full page" as you will see highlighted in the screenshot below. You will notice that i...