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1. File Smart PrintMail - Send emails using Microsoft Office365 (SMTP) New

   Created on: 26/10/2021 in File Smart Installation Guides
   File Smart PrintMail - Sending emails using Microsoft Office365 (SMTP) This document is designed to be used by either your IT Provider or an IT savvy user. If you are currently using Microsoft Office 365 to send emails through PrintMail, you may...

2. Runtime Error 52 in Rest Professional

   Created on: 21/07/2021 in Rest Professional Using Rest Professional REST Communicator Service
   Runtime Error 52 in Rest Professional Overview RTE52 (Bad file name or number) indicates that REST Professional had a problem accessing a file. There are a number of different causes that can generate this error.  A common one is having full...

3. Import and Export Static Data - Importing New Plan

   Created on: 22/10/2021 in Strata Master Using Strata Master Management
   Import and Export Static Data - Importing New Plan STRATA Master has the facility to be able to create an export file of the static data that can be given to another managing agent that is a STRATA Master user. Similarly, the Import function allow...

4. How To Tick Off Transactions - Bank Reconciliation

   Created on: 22/10/2021 in Strata Master Using Strata Master Accounting
   How To Tick Off Transactions - Bank Reconciliation Strata In this age of paperless transactions and monitor screens, it is difficult to accurately tick off transactions when a bank reconciliation does not balance. Ticking off transactions is also ...

5. Change Sender Email Address for Levies

   Created on: 15/10/2021 in Strata Master Using Strata Master System Settings
   Change Sender Email Address for Levies When Levies are sent by email, you may wish to change the email address to one that is more general, or that will handle replies, such as reports@xyz.com Strata Master is designed to use Microsoft Outlook a...

6. Taking On a Previously Managed Plan

   Created on: 12/10/2021 in Strata Master Using Strata Master Management
   Taking On a Previously Managed Plan Sometimes you lose a Plan to another Strata Manager, only to be asked to manage it again months or years later. This article sets out your options. If you are taking on a Plan that you have NOT previously manage...

7. Issue Owner Portal Log in through Web Access Wizard

   Created on: 08/10/2021 in Strata Master Using Strata Master Strata Communicator Service
   Issue Owner Portal Log In through Web Access Wizard This article will assist you to issue web access number and temporary password to a Lot Owner, Committee Member, Building Manager. We will use the one term 'Lot Owner'. This article will ...

8. Checklist for Owner Portal Set Up

   Created on: 01/10/2021 in Strata Master Using Strata Master Strata Communicator Service
   Checklist for Owner Portal Set Up This article will provide a checklist to guide the process of set up. For more detailed steps, open this link Owner and Committee Portals with Strata Communicator | MRI Knowledgebase (rockend.com) 1. Install...

9. Print a Miscellaneous Owner Invoice or Sub Meter Invoice

   Created on: 24/09/2021 in Strata Master Using Strata Master Reporting
   Print a Miscellaneous Owner Invoice or Sub Meter Invoice The article will assist you to print or reprint an Owner Invoice. There are 2 methods, through either the Levy Icon or through Levy Journal. Please read through the instructions before ...

10. Accessing a Previous Lot Owner Card

    Created on: 24/09/2021 in Strata Master Using Strata Master Reporting
    Accessing a Previous Lot Owner Card This article will assist you to locate and view a Lot Owner Card for a non-current owner. Non-current Lot Owners are usually those who have sold their property, and the card is no longer visible on the Lots list ...

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