How to Resolve Detached Tenant on Property Card


Property Master Files in Rest may sometimes appear as if there is no Tenant attached to the Card. You may find that a Property File is showing the Tenant tab as greyed out. The tenant may be accessed through the Tenant Master file however with no error. This may occur just after a Property and Tenant has been set up for the first time or this can also be caused by an environmental issue anytime.


  1. Ensure all users out of REST.You can check this by viewing your Active User List i.e.  Other > Active User List

  2. Go to Other > System Recovery

  3. Click OK-F12

  1. Once complete, go back into the property card and the Tenant  tab should no longer be greyed out and you should be able to access the Tenants Master File

04/03/2016 3:04 pm AEDT

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