Updated Articles

  1. Lot Owner Not Showing on Debt Recovery List

    Lot Owner Not Showing on Debt Recovery List When you are endeavouring to produce a debt recovery notice for an owner, and that owner is not appearing on the list for Stage 1, Stage 2 or Stage 3 as expected, this article will assist you to check the...
  2. Print or Re-Print a Levy Notice in Strata Master

    Print or Re-Print a Levy Notice in Strata Master Whether you are printing a new Levy Notice for all Lots or reprinting a Levy Notice for one Lot, this article will assist. Emailing Instead of Printing This article will also assist you to process ...
  3. How to Amend Rent Credits in Rest Professional

    How to Amend Rent Credits in Rest Professional Overview You may be required to apply a tenant credit, remove a tenant credit or apply a credit amount to advance the tenant paid to date in Rest Professional. Note:  Amounts in the Tenant Rental ...
  4. Error Loading Meeting Status in Strata Master

    Error Loading Meeting Status in Strata Master This error will arise in the Meeting Register when attempting to enter a new meeting. You may note some fields are blank, or even some meetings are missing from the list. You will also find resolution...
  5. Adding a Payment Plan to a Lot in Strata Master

    Adding a Payment Plan to a Lot in Strata Master A Lot Owner may agree to a payment plan for an arrears balance.  There are 2 options described below - The arrears balance may have placed the Lot Owner in Debt Recovery and a payment plan arranged....
  6. Cancel an Allocation Receipt in Strata Master

    Cancel an Allocation Receipt in Strata Master Have you tried to cancel a receipt and you receive a message that refers to an allocation receipt? The message may look like this - What that means is that the receipt you are trying to cancel, ha...
  7. How to Allocate Overpaid Rent or Tenant Invoice Credit to New Property

    How to Allocate Overpaid Rent or Tenant Invoice Credit to New Property Overview You may have a vacating tenant who has paid past their vacating date or has funds held in Tenant Invoice Credit, however the tenant is moving from one property that yo...
  8. Adding a Dummy Plan to Test Owner Portals in Strata Master

    Adding a Dummy Plan to Test Owner Portals in Strata Master This article is create simply to provide an option to Strata Managers who wish to be able to check that Owner Portals are accessible and to review how data is being represented. The provis...
  9. fileSMART Workflow Assist stop processing emails for clients with Microsoft Office 365

    File Smart Workflow Assist stop processing emails for clients with Microsoft Office 365 This document is designed to be used by either your IT Provider or an IT savvy user. If you are currently using Microsoft Office 365 and File Smart Workflow ...
  10. Receipt a GST Refund in Strata Master

    Receipt a GST Refund in Strata Master After your business has lodged the BAS return figures for your Plans (also known as Body Corporate, and a number of other terms) with the Taxation office, you may receive a refund of gst for one or more of the ...