How to Send an Archived Document Back to the Pending Queue
There are several occasions where it is necessary to send a document that has already been archived (or has been turned into a workflow) back to the pending queue. This can be because documents need to be merged, split, or if the client has selected the incorrect workflow type and needs to start again.
- Select the document that needs to be sent back to the pending queue.
- Click on the small printer icon and select the fileSMART Archive Printer.
- When the document has been printed to the fileSMART Archive Printer, check that is has arrived in the pending queue.
- When it has successfully arrived in the pending queue, delete the original file (this can only be performed by users with delete rights).