Updated Articles

  1. Cash and Cheque Deposits To the Strata Trust Account - Banking

    Cash and Cheque Deposits To the Strata Trust Account - Banking This article will assist you  - - locate a difference in your bank reconciliation - when you receipt funds and do not see the receipt showing on your bank reconciliation - recog...
  2. Bank Reconciliation Does Not Balance

    Bank Reconciliation Does Not Balance - Multiple Bank Accounts To Be Used where Multiple (Individual) Bank Accounts are in Use This article will assist you to locate and correct errors which are causing your bank reconciliation to be unreconciled. ...
  3. Meeting Agenda or Minutes Will Not Preview

    Meeting Agenda or Minutes Will Not Preview This article will assist you, when in the Meeting Agenda or Minutes, to resolve the issue where clicking on the preview button brings up an error message relating to attachments. Similarly, you may fin...
  4. Strata Master Communicator - How To Restart the Services

    Strata Master Communicator - How to Restart the Services Problem You may be having trouble with Strata Master Communicator or one of the associated web based services i.e. Strata mobile, owner portals, voting etc. The most common cause of Strata ...
  5. Cancel or Reprint Debt Recovery Notices

    Cancel or Reprint Debt Recovery Notices  This article will assist you when - 1. you have run your debt recovery and the Notices have not saved to your document management, or 2. you have run your debt recovery and an error has been fo...
  6. Rest Professional Upgrade Instructions

    Rest Professional Upgrade Instructions The upgrade process may take anywhere from a few minutes to a few hours depending on the size of your database, the number of years of history you have and the speed of your computer.     Prerequis...
  7. Error Messages

    Error Messages If you receive an error message, the cause and the resolution can be so broad that logging a case to report an error message, with the problem description being "error message" or even "error message in meeting wiza...
  8. Viewing Reminders for Other Users

    Viewing Reminders for Other Users The article will assist any User to view to Reminders for other Users, where that User is designated as a Manager. Where is the Reminders Configuration ? Go to Manage > Reminders Configuration The Re...
  9. Blank pages appearing in documents that are scanned to File Smart Archive

    Blank pages appearing in documents that are scanned to File Smart Archive We’ve had reports of several customers scanning documents into File Smart and finding they are blank. This includes Printmail collations as well as general printing of...
  10. How to Add an Additional Comment to All Quote Requests

    How to Add an Additional Comment to All Quote Requests To create a comment to appear on all quote requests: Open up the program ‘Wordpad’ from your Start menu Type the message that you wish to appear   Save this document with...