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        • Home
        • Glossary
        • Rest Professional
          • Ascend Celebrating Rest Professional Resources
          • EOFY Resources
          • Providing Rent Relief, Rescheduling Inspections and Communicating During COVID-19
          • Using Rest Professional
            • How to Email or Print a Receipt
            • How to Edit the Email Receipt Template
            • Getting Started
              •  Completing a Backup
              •  Creating a New User in REST Professional
              • Enhanced Backup Wizard
              • Gmail Setup in Outlook for use with REST Professional
              • How the REST Professional Calculator Works
              • How to Add Chart of Account Codes in REST Professional
              • How to Backup in Rest Professional
              • How to Disable User Account Control (UAC) Settings
              • How to Install and Apply a REST User Licence File
              • How to Setup and Process Tenant Download Files in REST Professional
              • How to Setup and Use REST Mobile
              • How to Setup Users in Rest Professional
              •  Introduction to Holiday Bookings
              • PriceFinder Widget
              • Sensitive Change Alert Setup and Use in REST Professional
              • Setting Regional and Language Options to be Compatible with REST Professional
              • Setting up On The Move integration
              • Setting Regional and Language date settings for calendar interpretation to work with Rest Professional
              • Setting up Branches in REST Professional
              • Setting up Direct Connect Integration
              • Understanding the Menu and Toolbar Options in REST Professional
              •  Using Smart Search
              •  Where to Find Your Client ID
            • Files
              • Owner's Consent for the Electronic Services of Notices and Documents
              • Rent Renegotiation due to Financial Hardship in Rest Professional
              • Adding a Postal Address to Tenant Details
              • Adding an Active/Inactive Status in REST Professional
              • Adding and Linking a Property Area Code
              • Changing a Holiday Booking Amount in REST Professional
              • Understanding Web Upload Logs & XML Files
              • Change of Ownership to a Non Managed Owner
              •  Creating a Holiday Booking Master File
              •  Creating a New Sale File
              •  Creating a Property Master File
              •  Creating an Internal Account
              •  Creating an Owner Master File
              •  Creating Creditor Categories
              • Enhanced Property Maintenance Management
              •  Finalising a Work Order in Property Maintenance
              • GST Inclusive Rent for Commercial Tenants
              • How to Add a Contact to an Existing Tenant Details
              • How to Add a New Creditor Card in REST Professional
              • How to Add a New Creditor Category in REST Professional
              • How to Add a New Owner Card in REST Professional
              • How to Add a New Property Card in REST Professional
              • How to Add a New Tenant Card in Rest Professional
              • How to Add a Sale Card in REST Professional
              • How to Allocate a Property Manager to a Property
              • How to Amend Rent Credits in Rest Professional
              • How to Apply a Credit to a Commercial Tenant Invoice
              • How to Archive Tenant, Property and Owner cards in Rest Professional
              • How to Attach a Strata Plan to a Property in REST Professional
              • How to Change a Tenant Anniversary Date in REST Professional
              • How to Change an Owner Statement Group
              • How to Change Creditor Status to Inactive in REST Professional
              • How to Change Owner Statement Style 13 to another Statement Style
              • How to Consolidate Properties onto One Owner Card
              • How to Create a New Holiday Booking in REST Professional
              • How to Create an Internal Owner Account in Rest Professional
              • How to Email Owner Statements in REST Professional
              • How to Enter a Rent Increase in Rest Professional
              • How to Process a Change of Ownership in Rest Professional
              • How to Process a Rent Free Period for Statement Style 12 or 13 in Rest Professional
              • How to Rectify Incorrectly Attached Tenant or Property Cards in REST Professional
              • How to Remove a Rent Column from Tenant Details in REST Professional
              • How to Resolve Detached Tenant on Property Card
              • How to Separate Multiple Properties from One Owner Card
              • How to Setup a Commercial Tenancy in Rest Professional
              • How to Setup a Common Property in REST Professional
              • How to Setup and Use the Sales Advertising Grid in REST Professional
              • How to Setup Buildings in REST Professional
              • How to Setup Casual Lettings in REST Professional
              • How to Setup Existing Tenant Management Take over
              • How to Setup Strata in REST Professional
              • How to Setup Web Advertising for Domain in Rest Professional
              • How to Set Up Web Advertising in REST Professional
              • How to search for an Archived Master File in REST Professional
              • How to Setup a Management Fee Free Period
              • How to Setup and Use Insurance Policies in REST Professional
              • How to Setup Tenant Brought Forward Balances in REST Professional
              • How to Setup Variable Outgoings Cards in REST Professional
              • How to Use the Inspection Update Wizard in REST Professional
              • Inactive Creditors
              • Inactive Users
              • Insufficient Funds to Process Change of Ownership
              • iPayrent – Tenant Codes in REST Professional
              • Key Tracking for Sales
              • Locked Master Files in REST Professional
              •  Property Area Codes
              • Property Water Efficiency Setup and Use in REST Professional
              • Rent Increase Not Entered - Tenant with Inclusive Dates
              • Rent Increase Reversal - Tenant with Inclusive Dates
              • Creating a Property Master File
              • Residential Tenant with Exclusive Dates – Rent Increase not Entered
              • Residential Tenant with Exclusive Dates - Rent Increase Reversal
              • Restore Process – Reports to Print for Rekey
              • Salespeople as Users
              • Setting up Split Owners in Rest Professional
              • Spell Check Web Advertising Description
              •  Understanding the Tenant Status Screen
              • Using REST Professional to Record Pool Compliance Certificates
            • Transactions
              • How to Manually Adjust a Tenant Ledger
              • Agency Fee Configuration and Charges Setup and Use in REST Professional
              •  Applying a Tenant Holding Deposit to Rent
              • Barcode Creditor Disbursements in REST Professional
              • Barcode Scanning for Creditor Disbursements
              • Bulk BPAY Setup and Use
              • Bulk Bpay Payment File Exceeding 200 Records for Commbiz & Bankwest
              • Bulk Bpay Payments for Macquarie Bank – REST Professional
              • How to Process a Refund Due to a Cancellation of a Holiday Booking (Current Period)
              •  Cancelling a Creditor Cheque
              •  Cancelling a Creditor Disbursement
              •  Cancelling Outstanding Disbursements
              • Creating a Creditor Disbursement – Create as an Outstanding Disbursement
              • Creating a Creditor Disbursement – Immediate Disbursement Created
              • Creditor Barcode Template Changes for fileSMART Creditor Disbursements in REST Professional
              • Creditor Payment Methods – Auto Deposit (EFT)
              • Creditor Payments Process in Rest Professional
              • Property Regular Payments Report
              • Dishonoured Rent (Cheque) in REST Professional
              • Dishonoured Rent (Direct Debits) in REST Professional
              •  Editing an Outstanding Disbursement
              • How to Reverse Rent and Invoice Receipts from a Previous Period
              • How to Reverse Rent Receipts from a Previous Period
              •  Entering a Creditor Disbursement
              •  Entering and Processing Recurring Disbursements
              • How to Reverse Invoice Receipts from a Previous Period
              •  Entering and Processing Recurring Tenant Invoices
              • Functions of the Cheque Printing Step in REST Professional
              •  Getting Started with Tenant Invoice Credit
              • Holding Deposits in REST Professional
              • How to Allocate Overpaid Rent or Tenant Invoice Credit to New Property
              •  How to Allocate Tenant Invoice Credit
              • How to Apply a Holiday Deposit to Rent and Sundries
              • How to Create a Creditor Disbursement from Property Maintenance
              • How to Create a Sales Disbursement in REST Professional
              • How to Create a Water Rebate in REST Professional
              • How to Create and Delete a Tenant Invoice
              • How to Disburse Sales Funds to a Rental Property in REST Professional
              • How to Disburse Unknown Funds from an Internal Account
              • How to do a Sales Journal in REST Professional
              • How to Edit an Outstanding Disbursement in REST Professional
              • How to Manually Reverse a Cheque in REST Professional
              • How to Manually Reverse an EFT Payment from a Bulk ABA file
              • How to Payout and Reverse Split Owner Payments in Rest Professional
              • How to Pay a Disbursement already created in REST Professional
              • How to Pay Strata Levies from Owner Rental Funds in REST Professional
              • How to Process a Bond Direct Debited from your Trust Account
              • How to Process a Bond Disbursement
              • How to Process a Holiday Booking Sundry Disbursement in REST Professional
              • How to process a Rent Free Period in REST Professional
              • How to Process Centrelink Payments in REST Professional
              • How to Receipt a Sales Deposit in REST Professional
              • How to Receipt and Allocate Tenant Invoice Credit
              • How to Receipt and Refund Vacated Tenants Rent REST Professional
              • How to Receipt in REST Professional
              • How to Receipt Insurance Claim Monies in REST Professional
              • How to Receipt a Bond Claim in Rest Professional
              • How to Receipt Owner Funds in REST Professional
              • How to Receipt Unknown Funds in REST Professional
              • How to Rectify a Creditor Payment Paid from Incorrect Property
              • How to Rectify Incorrectly Charged Postage and Sundries in REST Professional
              • How to Reflect a Sales Bank Cheque in REST Professional
              • How to Refund a Holiday Deposit in REST Professional
              • How to Refund a Sales Deposit in REST Professional
              • How to Refund Overpaid GST to Commercial Tenant in REST Professional
              • How to Refund Overpaid Outgoings to Commercial Tenant in REST Professional
              • How to Reimburse a Tenant for Repairs or an Expense
              • How to Reimburse your Agency for Expenses in REST Professional
              • How to Reverse a Bond Disbursement in REST Professional
              • How to Reverse a BPAY Payment in REST Professional
              • How to Reverse a Centrelink Receipt in REST Professional
              • How to Reverse a Creditor Disbursement in Rest Professional
              • How to Reverse a Direct Debit File in REST Professional
              • How to Reverse a Rent Receipt in REST Professional
              • How to Reverse a Sales Disbursement in REST Professional
              • How to Reverse a Sales Receipt in Rest Professional
              • How to Reverse a Sundry Receipt in REST Professional
              • How to Reverse an ABA File in REST Professional
              • How to Reverse an Outstanding Disbursement in REST Professional
              • How to Reverse Cheques in Rest Professional
              • How to Reverse Tenant Invoice Credit Receipts
              • How to Reverse a Tenant Refund in REST Professional
              • How to Setup and Use Recurring Transactions in REST Professional
              • How to Setup Linked Disbursements in REST Professional
              • How to Setup Split Invoicing in REST Professional
              • How to Sundry Receipt in REST Professional
              • How to Transfer a Holiday Booking from One Property to Another
              • iPayRent – Disabling “Allow Inexact Amount” for Tenant Download
              • How to Create & Reverse Journal Entries in REST Professional
              • Letting Fees in REST Professional
              •  Processing a Bond Disbursement
              •  Processing a New Tenancy Receipt
              •  Processing a One-Off Creditor Payment
              •  Processing a One-Off Owner Payment by Automatic EFT (Non-Clearing Database)
              •  Processing a Sales Advertising Receipt
              •  Processing a Sales Deposit Receipt
              •  Processing a Sales Disbursement – Balance of Deposit to Vendor
              •  Processing a Sales Disbursement – Balance of Deposit to Vendor Solicitor
              •  Processing a Sales Disbursement from Sales Advertising
              •  Processing a Sales Disbursement from Sales Commission
              •  Processing Creditor Remittance and Payment
              •  Processing Outstanding Disbursements
              •  Processing Payments to a Creditor by BPAY
              •  Processing Payments to a Creditor by Cheque
              •  Processing Payments to a Creditor by EFT
              •  Processing Tenant Download
              •  Receipting a Tenant Holding Deposit
              •  Receipting and Applying Tenant Invoice Credit
              •  Reimbursing a Tenant for Repairs – Applying to Rent
              •  Reprinting a Receipt
              • REST Professional Holiday Bookings Sundries / Sundry Payments Setup
              • Returned or Rejected Creditor Payments in REST Professional
              • Returned or Rejected Owner Payments in REST Professional
              • Reverse a Bond Receipt from Previous Period
              •  Reversing a Rent Receipt
              •  Reversing a Sales Receipt
              •  Reversing an ABA File
              • Reversing Overcharged Management Fees in Rest Professional
              • Sales Advertising Funds Management
              • How to Setup Tenant Invoice Credit Feature
              • Tenant Invoicing with Creditor Disbursements
              • Tenant Refund – Apply Part to Invoices and Balance to Tenant
              • Tenant Refund – Full Amount
              • Tenant Refund – Pay to Multiple Tenants
              • Tenant Refund – Non vacating tenant
              • Tenant Refund – Apply all Overpaid Rent to Invoices
              • Transferring Sale Deposit to Investment Account
              • Uncleared Banking Sheet in REST Professional
              • How to Process a Refund of a Holiday Booking - Deposit & Sundries Paid (Previous Period)
              • How to Process a Refund of a Holiday Booking - Rent Only (Previous Period)
              • How to Process a Refund of a Holiday Booking - Rent & Sundries Paid (Previous Period)
            • Reports
              • Clearing Statements and Payments Procedure
              •  Creating Global Comments on Owner Statements
              •  Creating a Tenant Invoice/Statement
              •  Creating a Tenant Invoice/Statement Global Comment
              • Emailing an Owner Statement (Clearing Statements)
              •  Exporting REST Professional Information to Microsoft Excel
              • Export Data in REST Professional Version 14
              • File Changes Report in REST Professional
              • How to Create a Rent Invoice in REST Professional
              • How to Create an Owner Invoice in REST Professional
              • How to Generate a Sales Statement in REST Professional
              • How to Generate a Tenant Lease Dates Report
              • How to Generate a Vendor Invoice in REST Professional
              • How to Generate an Account Sale in REST Professional
              • How to Generate Property Authority Date Report in REST Professional
              • How to Generate the Advertising Summary by Sale In Rest Professional
              • How to Generate the Bond Reports in REST Professional
              • How to Generate the Business Summary Report in REST Professional
              • How to Generate the Consolidated Management Report Graph
              • Property Status Report in Rest Professional
              • How to Generate the Creditor Insurance Due Report
              • How to Generate the Management Report in REST Professional
              • How to Generate the Management Revenue Report in REST Professional
              • How to Generate the Owner Detail Report in REST Professional
              • How to Generate the Owners/Tenants by Property Report in REST Professional
              • How to Generate the Property Advertised Report in REST Professional
              • How to Generate the Property Detail Report in REST Professional
              • How to Generate the Sales Advertising Ledger in REST Professional
              • How to Generate the Sales Ledger in REST Professional
              • How to Process a One Off Creditor Payment in Rest Professional
              • How to Process a One Off Owner Payment – Clearing Statements
              • How to Process a One off Owner Payment in Rest Professional
              • How to Reconcile Holiday Booking Internal Accounts with Reports in REST Professional
              • How to Reproduce Owner Statements in REST Professional
              • How to Reprint a Clearing Statement in REST Professional
              • How to Setup and Use Property Reminders in Rest Professional
              • How to Setup and Use Statement Style 13 in REST Professional
              • How to use the Property Vacancy Grid in REST Professional
              • How to Use the Property Vacancy Report in REST Professional
              • How to Use the Vacancy Counter Report in REST Professional
              • Managements Gained and Lost Tracking and Reporting
              • New and Lost Management Reports
              • Owner Statement Sample Style 3
              • Owner Statement Sample Style 11
              • Owner Withhold Funds Bulk Entry
              •  Reprinting and Emailing Owner Statements (Non-Clearing Database)
              • REST Professional Management Reports Calculations
              • The Management Fees Collected Report in REST Professional
              •  Understanding a Tenant Ledger
              •  Understanding a Quick Tenant Ledger
              • Understanding Commercial Reports in REST Professional
              • Understanding Holiday Booking Reports in REST Professional
              • Understanding Internal Account Transfer Balances in REST Professional
              • Understanding the Agency GST Report
              • Understanding the Residential Tenant Ledger in REST Professional
              • Understanding the Quick Tenant Ledger
            • Bank Reconciliation
              • Bank Reconciliation Procedure Checklist
              • Cheque Presented at Bank Differs to Amount in REST Professional
              • Enhanced Bank Reconciliation Adjustments
              • How to Change a Cheque Number in Rest Professional
              •  How to Clear the Banking Sheet
              • How to do a Management Fee Breakdown Report in REST Professional
              • How to Reprint a Previous Months Bank Reconciliation
            • Month and Year End
              •  Rest Professional & File Smart End of Financial Year Processing for Australia
              • EOFY - Frequently Asked Questions (FAQs) for Rest Professional - Australia
              •  After-End-of-Financial-Year-Troubleshooting-for-Rest-Professional-Webinar
              •  End-of-Financial-Year-for-Rest-Professional-Rest-only-Webinar---Australia
              •  End of Financial Year for Rest Professional with File Smart Users Webinar - Australia
              • How to Charge Income and Expenditure Fees in REST Professional - Australia
              • How to Generate Income and Expenditure Reports in Rest Professional - Australia
              • EOFY - End of Financial Year Procedure if End of Month Run before 1 July in Rest Professional - Australia
              • WA End of Year Audit Procedure in Rest Professional
              •  Processing End of Month in Rest Professional On Demand Webinar
              • How to Audit Tenant Invoice Credit
              • Configure the Mid-Month Wizard to Not Charge Postage
              •  Owner Payments & Statements (Non-Clearing) in Rest Professional - Video
              •  Configuring the End of Month Wizard
              •  Configuring the Mid-Month Wizard
              • EOFY - Rest Professional End of Financial Year Procedure for Australia
              • End of Month Wizard - Bulk Printing Reports
              • File Updates Error - One or More Creditors have not Been Paid Out
              •  Owner Payment End of Month Wizard Non-Clearing - Video
              • How to Charge Income and Expenditure Fees - New Zealand
              • How to Configure the Wizard to Add or Remove Steps
              • How to Generate Income and Expenditure Reports - New Zealand
              • How to Audit Tenant Holding Deposits
              • How to Generate Income and Expenditure Reports for Inactive Owners
              • How to Payout Internal Owners in Rest Professional
              • How to Setup Owners to be Paid Out at Mid Month
              • How to Use the End of Month Wizard (Clearing Statements)
              • How to Use the End of Month Wizard in Rest Professional
              • End of Financial Year Frequently Asked Questions (FAQs) - New Zealand
              •  Income & Expenditure (End of Financial Year/EOFY) Fees - Creating an Internal Account and Account Code
              •  Income & Expenditure (End of Financial Year/EOFY) Fees - Checking fees, Change Individual Fees, Update Fees via Global Changes
              •  Income & Expenditure (End of Financial Year/EOFY) Fees - Charging and Cancelling Fees
              • Principals End of Month Checklist
              • REST Professional End of Financial Year Procedure for New Zealand
              • REST Professional New Zealand End of Financial Year Procedure (if ran End of Month before 1st April)
              • Sale End of Month Wizard Setup and Use
              • Sales End of Month Wizard - Bulk Printing Reports
              • Setup and Update Income and Expenditure Fees - New Zealand
              • Setup and Update Income and Expenditure Fees in REST Professional - Australia
              • Statement Printing – Couldn’t Find the Image File
              • Rest Professional Pre Mid-Month & End of Month Checklist
            • Diary
              • How to Add an Action/ Conversation Diary in REST Professional
              • How to print Action/Conversation Diary Notes in REST Professional
              • How to Setup and Use Pop up Reminders
              • How to Setup and Use the Commercial Diary in REST Professional
              • Outlook Synchronisation Not Working – Initializing
              • Portfolio Check Enhancements
              • User Security Level Definitions in Rest Professional
            • Client Communications
              • Bulk Email - Export Email Addresses to an Excel Spread Sheet
              • Bulk Emails Losing Formatting in REST Professional
              • Create a Date in Mail Merge Documents
              •  Create a Mail Merge Template
              • Creating an SMS Merge Template in REST Professional
              • Error 5981 when Merging REST to a Word Document
              • How to Change Microsoft Outlook Security Settings in REST Professional
              • How to Create and Edit a Mail Merge Template in REST Professional
              • How to do a Mail Merge in REST Professional
              • How to do an Email Merge in Rest Professional
              • How to do an SMS merge in REST Professional
              • How to Export Data in Rest Professional
              • How to Setup SMS Messaging through Commerce Australia
              • List of Merge Fields in REST Professional
              • Managing ADL Forms in REST Professional and fileSMART
              • Merging – Error Accessing Internet REST Professional
              • Owner or Tenant Label Printing in Rest Professional
              • Ray White G5 Mail (Gmail) without Outlook and Rest
              • REI Forms Integration with Rest Professional
              • REST Professional Owner & Tenant Portal Brochure Template
              • REST Professional Owner & Tenant Portal Brochure Template Instructions
              • RockendSMS Enhanced Integration in Rest Professional
              • Rockend SMS
              • Runtime Error 75 when Merging in REST Professional
              •  Sending a Bulk Email Merge
              •  Sending an Individual Email from a Master File
              •  Sending an Individual SMS from a Master File
              •  Updating Mail Merge Fields in Inspection Letter Templates
            • REST Communicator Service
              • realbenchmark Overview
              • Automated KPI Report Definitions
              •  Configuring Owner and Tenant Portals in REST Professional
              •  Discover realbenchmark On Demand Webinar
              •  Do More with REST Communicator
              • Inspection Manager Integration
              • KPI Reports with Rest Communicator
              • Owner and Tenant Portals with REST Communicator
              • RockendSMS - Add a New User to my RockendSMS Account
              • Owner Portals Showing Date in US Format
              • realbenchmark Setup Guide
              • REST Communicator - How to Restart the Services
              • How to Setup Rest Mobile with Rest Communicator
              • Setting Up Enhanced Integration REST Professional and fileSMART
              • Using Enhanced Integration REST Professional and fileSMART
              • Web Advertising to REIWA with REST Communicator
              • Runtime Error 52 in Rest Professional
            • System Settings
              • Activating Unique Alphas
              • Adding a Global Comment to an Owner Statement
              • Adding a Global Comment to a Tenant Statement/Invoice
              • Bank Platforms Compatible with BPAY in Rest Professional
              • Changing Banks, Entity (ie ABN, Company Name) or Trading Name in Rest Professional
              • Changing from Exclusive to Inclusive Paid to Dates
              • Cheque Stationery Sample for REST Professional
              •  Clearing Statements vs Non-Clearing Statements
              •  Configuring Tenant Invoicing with Creditor Disbursements
              •  Configuring Web Advertising Settings
              • Displaying the Agent ABN on Statements and Invoices in REST Professional
              • Duplicate Creditor Disbursement Warning
              • Elders Group – Set up Statement Fee Procedure
              • How to Activate Clearing Statements in REST Professional
              •  How to Change a Property Manager Through Global Changes
              • How to Change the Postage & Sundries Description in REST Professional
              • How to Change Owner Statement and Creditor Email Text
              • How to Create New Manager types in REST Professional
              • How to do a Global Change to Owner Statement Styles in REST Professional
              • How to do a Global Change of Property Manager
              • How to Setup Web Advertising from Rest to www.realestate.com.au
              • How to Enforce Unique Tenant Codes in REST Professional
              • How to Globally Change Inspections in REST Professional
              • How to Globally Change Postage & Sundries in REST Professional
              • How to Purge and Compress Property Maintenance Records
              • How to Reduce Time Audit Backups Take in Rest Professional
              • How to Setup an ABA File Path in REST Professional
              • How to Setup and Charge Owner Bank Charges in REST Professional
              • How to Setup and use ADL Forms in REST Professional
              • How to Setup and Use Automatic Bond Reconciliation in REST Professional
              • How to Setup and Use Tenant Direct Debits
              • How to Setup and Use the Inspection Planner in Rest Professional
              • How to Setup and Use the Portfolio Checker
              • How to Setup Credit Card Surcharges in REST Professional
              • How to Setup DEFT Remittance Slips in Rest Professional
              • How to Setup REST Professional to Pay Rent Past Vacate Date
              • How to Setup REST Professional Web Advertising for rent.com.au
              • How to Setup SMTP in Rest Professional
              • How to Setup Sub-Meter Invoicing in REST Professional
              • How to Setup to Email Tenant Statement Invoices in REST Professional
              • How to Setup to not Print Emailed Owner Statements
              • How to Setup Window Cards in REST Professional
              • How to Update an Incorrect GST Amount in REST Professional
              • Import Tenant Applications from 1Form
              • iPayRent - How to Process a Tenant Download File
              • iPayRent – Tenant Download Set Up
              • Interest on Arrears for Advanced Commercial
              • Outlook Synchronisation Setup and Use
              • Receipt Formats in REST Professional
              • Setup and use of Business Alerts in REST Professional
              • Set up Water Usage in Company Details
              • South Australia Water Usage Metering
              • Tenant Download with ANZ Fileactive
              • Updating an incorrect BOMA Code (Chart of Account) in Rest Professional
              • Water Usage Calculations in Rest Professional
              • Westpac ABA Files – Westpac Live Platform
              • How to Setup Window Cards in REST
              • REST Professional Owner & Tenant Portal Branding Setup
              • How to Setup the Logo in Rest
              • How to update your Company email address in REST Professional
              • REST Professional Cannot Detect Email to Save to Document Management
              • Guidance for Removing Invalid Redirected Printers in Rest
          • Common Questions
            • How can I do a Mail Merge in REST Professional?
            • How do I enter a Rent Increase in REST Professional?
            • How do I process a Journal in REST Professional?
            • How do I process a One off Owner payment?
            • How do I reverse a Cheque in REST Professional?
            • How do I Separate Properties and Owners?
            • REST Professional V15.5 – Adjust Tenant Reports Menu
            • How to Set up Document Management in Rest Professional
          • Product Updates
            • Rest Professional Upgrade Instructions Version 20
            • Rest Professional Version 19 Release Notes
            • Rest Professional Version 18.5.03 Release Notes
            • Rest Professional Version 18 General Release Notes
            • Rest Professional Version 17.5.05 Release Notes
            • Rest Professional Version 17.5.04 Release Notes
            • Rest Professional Version 17.5.03 Release Notes
            • Rest Professional version 17.0.04 Release Notes
            • REST Professional Version 17.0.03 Release Notes
            • REST Professional Version 16.5.04 Release Notes
            • REST Professional Version 16.5.03 Release Notes
            •  REST Professional Version 16.0.04 Release Notes
            • Rest Professional Version 20 General Release Notes
            • REST Professional Version 16 Release Notes
            • REST Professional - Upgrade databases from an earlier version
            •  Asbestos Information and Inspection Report in REST Professional
            • Additional Owner Contacts Setup and Use in Rest Professional
            • DEFT Creditors Setup and Use guide for Rest v15.0.06
            •  REST Professional Version 15.0 and fileSMART Version 7.5 Features
            • Tenant Payment Summary in REST Professional
            • REST Professional Version 15.0 Release Notes
            •  Show Payee Details on Payment Reports in REST Professional
            • History Recovery with REST Professional Version 15 Upgrade
            • Tenant Invoicing Notes in REST Professional Version 15.5
            • Tenant Invoice - Disburse to Creditor Setup and Use Guide in REST Professional
            • Tenant GST Exempt setting in REST Professional Version 15.5 and fileSMART Version 7.6.1
            • fileSMART Tenant Invoices Setup and Use Guide
            • REST Messenger Upgrade Instructions
            • Previous Releases
              •  How to Upgrade Rest Professional - Video
            • Installation Guides
              • Rest Professional System Requirements
              • How to Install REST Professional onto a New Computer
              • Could Not Read Configuration when Opening REST Professional
              • How to Connect and Disconnect REST Professional Databases
              • How to install REST Messenger - YesBookIt and MyDesktop
              • How to Relocate a Rest Professional Database
              • How to Setup Printers in REST Professional
              • How to Uninstall and Reinstall the REST Professional Program
              • Rest Communicator Installation Guide
              • Automatic User Logout in REST Professional
              • You are licenced for Concurrent Users Message
              • Choosing to host a REST Database on a NAS Storage Device
              • How to Restore a Rest Professional Database from backups
              • Supporting Microsoft Office Integration with Rest Professional
              • How To Run the System Requirements Tool for Rest Professional
              • How to Install a New / Additional Rest Professional Database
              • Accessing Desktop Applications from your Office PC when Working Remotely
            • Property Tree Migrations
              • Pre Migration Resources
                • Configuring your Rest Professional System Options in Preparation for Property Tree
                • Preparing for your financial migration
                • Purging Maintenance Requests Prior to Migrating to Property Tree
                • Rest Professional to Property Tree - What Migrates & What Doesnt
                • Preparing your Data for Migration
              • Pre Migration Wizard
                • Getting Started with the Pre Migration Wizard
                • Completing Validation Checks and Account Mapping
                • Account Mapping Video
                • Backing up to cloud via the Pre Migration Wizard
            • Rest Professional User Voice
            • How to Use myMRI Portal
            • How to Add direct Deposit Details to Tenant Invoices & Statements
          • File Smart
            • Using fileSMART
              • Getting Started
                •  Creating, Editing and Archiving Users
                • fileSMART Administrator
                • fileSMART Backups
                •  fileSMART Toolbar Overview
                •  Getting to Know the fileSMART Archive Screen
                • How to Add a New User in fileSMART
                •  How to Edit Labels
                • fileSMART on a Microsoft Surface Pro
                • Sample Correspondence to Owners Introducing fileSMART
                • Update fileSMART from the Trust Program
                • Using Enhanced Integration REST Professional and fileSMART
                • Standard Document Types for STRATA Master
                • Standard Document Types for Property Management
                • How to change a user's password for fileSMART
              • Archiving and Searching
                •  Adding a New Document Type in fileSMART
                •  Creating and Deleting a Stamp
                • A Guide to Uploading Photos
                • Archiving a Document for an Inactive Property
                • fileSMART Share End User Guide
                • fileSMART Share User Guide
                • How to Send an Archived Document Back to the Pending Queue
                •  How to Archive emails to fileSMART
                • How to Bulk Edit Documents in fileSMART Archive
                • How to Create a New Document Type in fileSMART Archive
                • How to Edit an Archived Document
                • How to Locate Documents for Inactive Properties
                •  How to Merge Documents in fileSMART
                •  How to Split Documents in fileSMART Archive
                • Importing into fileSMART Archive
                • Microsoft Outlook Plugin
                • Split Owners
                •  fileSMART Annotations
                • How to Archive
                • How to Search
                • How to Bulk Edit Documents in fileSMART Archive
                • Why can't I find my documents after changing an alpha code?
              • Workflow
                • REST Professional Barcode Template for Watercare NZ Notices
                •  File Smart Workflow Overview
                •  fileSMART Workflow Assist Tutorial
                • fileSMART for Property Management Workflow Setup and Use Guide
                • fileSMART for Property Management – Owner and Tenant Water Usage Invoicing OCR Configuration
                • fileSMART for Property Management Owner and Tenant Water Invoicing Workflow
                • fileSMART for Property Management Workflow Assist Setup and Use Guide
                • Rest Barcode Invoice Processing Workflow in fileSMART
                • fileSMART for STRATA Master Workflow Setup and Use Guide
                • fileSMART for STRATA Master Workflow Assist Setup and Use
                • fileSMART for STRATA Master Workflow QR Code Setup and Use Guide
                • Workflow Processing and Maintenance Manager
                • How to Show or Hide Notifications from fileSMART Archive Workflow
                • fileSMART Workflow Assist stop processing emails for clients with Microsoft Office 365
              • PrintMail
                • Clear Duplicate Statements from fileSMART Printmail
                • Error when Trying to save a PrintMail Generated PDF from within Adobe Reader
                • Documents Sent to Pending Queue by fileSMART Printmail Autoarchive
                • File Smart Print Mail End of Financial Year Process
                • Setting up additional contacts in Rest Professional and File Smart Print Mail
                •  fileSMART PrintMail Tutorial
                • How to Create a New Job in fileSMART PrintMail
                • How to Edit a Job in fileSMART Printmail
                • fileSMART PrintMail Collation and Document Redaction Setup and Use Guide
                • How to Reprint a Document from a Completed Collation
                • How to Edit Contact Information in File Smart Print Mail
                • How to Attach a PDF to a Collation in fileSMART Print
                • How to Send a Newsletter Through fileSMART PrintMail
                • How to complete or remove an incomplete collation in fileSMART PrintMail
                • EOFY Checks for Console and PrintMail
            • Common Questions
              • How do I upgrade to the latest Version of File Smart?
              • How do I use the Workflow feature in fileSMART?
              • How to prevent emails from fileSMART PrintMail being blocked as spam
              • How to Clear a User Licence
              • How do I provide fileSMART Access to a Strata Searcher?
              • Items to be Excluded From AVG Firewall and AV
              • PDFs in fileSMART Archive Open in a Separate Window
              • How to Disable a User in fileSMART Archive
              • How do I install fileSMART PrintMail
              • How do I add a user in fileSMART Archive?
              • How do I Bulk Edit Documents in fileSMART Archive?
              • How to Attach a PDF to a Collation
              • Why is the text jumbled when I print a PDF to the fileSMART Archive Printer?
              • Setting up Scanning to fileSMART
              • How to do End of Month with fileSMART PrintMail
              • Why can't I open fileSMART Archive after I log in?
              • How do I set up Scanning to fileSMART Archive?
              • Issue Printing to File Smart - Unable to Open File
            • Product Updates
              • File Smart Version 9.0.7.0 Release Notes
              • File Smart Version 9 Release Notes
              • fileSMART Upgrade Guide
              • File Smart Version 8.5 Release Notes
              • File Smart Version 7.11 Release Notes
              • Previous Releases
                • File Smart Version 7.9 Release Notes
                •  fileSMART Version 7.0 Features for Console
                • fileSMART Version 7.10.1 Release Notes
                • fileSMART Version 7.7.2 General Release Notes
                • fileSMART Version 7.5 Release Notes
                • What's New in fileSMART Version 7.5
                •  fileSMART Version 7.0 Features for STRATA Master
                • fileSMART Version 7.0. Release Notes
                •  fileSMART Version 6.6 Enhancements for STRATA Master
                • fileSMART Version 6.5.3 Release Notes
              • File Smart Version 8 Release Notes
            • Installation Guides
              • fileSMART Outlook Add-in - Installation and User Guide
              • fileSMART Post Installation Instructions
              • fileSMART Workstation Installation Instructions
              • File Smart System Requirements
              • How to relocate a File Smart Server
              • fileSMART PrintMail Installation Guide
              • fileSMART Printers Installation Guide
              • File Smart PrintMail - Send emails using Microsoft Office365 (SMTP)
            • File Smart User Voice
            • Blank pages appearing in documents that are scanned to File Smart Archive
          • Strata Master2
            • Using Strata Master 2
              • Accounting
                • Barcode Scanning for Creditor Invoices in STRATA Master and fileSMART
                • Create Multiple Miscellaneous Owner Invoices Quickly in Strata Master
                • Creating a Miscellaneous Owner Invoice
                • Creating Additional Entitlement Sets
                • Downloading a Bank File to Strata Master
                • Editing a description on a Creditor Invoice
                • General Guide to Fixing Transaction Errors in Strata Master
                • How to Record Dishonoured Amounts in STRATA Master
                • Levies Due Does Not Balance With Levy Positions Report in Strata Master
                • Levy Discounting User Guide
                • Transfer Funds From Admin To Capital Works / Sinking / Reserve Funds - Strata
                • Bank Reconciliation
                  • Bank Reconciliation Does Not Balance
                  • Cash and Cheque Deposits To the Strata Trust Account - Banking
                  • How To Tick Off Transactions - Bank Reconciliation
                  • Saving your Bank Reconciliations in Strata Master
                  • Cheque Presented At Bank for a Different Amount Than in Strata Master
                  • Cheque is Presented at Bank for a Different Amount in Strata Master
                  • Steps to Bank Reconciliation in Strata Master
                  • Locating Details of an Unpresented Deposit in Strata Master
                • Credit Lot
                  • Cancel a Credit to a Lot
                  • Credit a Lot With No Levy Due in Strata Master
                  • How to Credit a Lot in Strata Master
                • Debt Recovery
                  • Issuing Staged Debt Recovery Notices by Email with SMS option
                  • Staged Debt Recovery Setup and Use Guide
                  • Lot Owner With Overdue Invoice Doesn't Show in Debt Recovery in Strata Master
                  • Cancelling Management Fees after Cancelled Debt Recovery Run in Strata Master
                  • Cancelling Debt Recovery for an Individual Lot Owner
                  • Cancelling a Debt Recovery Fee from a Lot Owner in Strata Master
                  • Waiving a Debt Recovery Fee in Strata Master
                • Direct Debit
                  • Resolving Levy Notice Error After DEFT Direct Debit Setup in Strata Master
                  • Cancelling a DEFT Direct Debit Authorisation Made by a Lot Owner for Strata Master
                • End of Year Procedures
                  • How to Change a Financial Year End
                  • Strata Master End of Year Procedures (Australia excluding WA Users)
                  • Strata Master End of Year Procedures (New Zealand)
                  • Strata Master End of Year Procedures (WA)
                  • Auto Reversing Journals in Strata Master
                • GST and Tax
                  • Income Tax Calculation Worksheet Setup & Use
                  • Set up a GST Creditor and Paying GST
                  • Pay Income Tax in Strata Master
                  • Pay GST Component Only of an Invoice in Strata Master
                  • BAS Report - Reconciliation of GST Control in Strata Master
                  • Receipt a GST Refund in Strata Master
                  • Making a Plan GST Registered in Strata Master
                  • GST On Opening Balances in Strata Master
                  • Journals to correct GST on Receipts in Strata Master
                  • Journals to Correct GST on Payments in Strata Master
                  • GST Payment When One Fund is a Refund and One Fund is a Payment in Strata Master
                  • Correct a BAS difference of equal amount in Admin and Capital Works in Strata Master
                  • Understanding First BAS After Opening Balances in Strata Master
                  • Deregistering a GST Registered Plan in Strata Master
                • Interest
                  • Understand Negative Interest on an Owner Ledger in Strata Master
                  • Charge Accrued Unpaid Interest in Strata Master
                  • Find Which Plans Are Ticked to Charge Unpaid Interest on Paid Levies in Strata Master
                • Investment Accounts
                  • Interest
                    • Closing an Investment Account
                    • How to Create an Investment Account
                    • Reconciling an Investment Account
                    • Transferring (Redeeming) Funds from an Investment Account to Strata Master Trust Account
                    • Transferring Investment Funds from One Investment to Another Investment in Strata Master
                    • Fees Charged for Closed Investment Account in Strata Master
                  • Journals
                    • How to Create or Enter a Journal - Strata Master
                    • Move Transactions From Admin To Capital Works / Sinking in Strata Master
                    • How to Reverse a Journal in Strata Master
                  • Levies
                    • Cancelling Levy By Owner
                    • Post or Process a Levy for One Owner
                    • Cancelling a Levy Discount Receipt on a Strata Master ledger
                    • Post or Process a Quarterly Levy for a Plan in Strata Master
                    • Post or Process a Once Off Levy for a Plan in Strata Master
                    • The Advanced Levy Function adding instalments same levy year in Strata Master
                    • Levy posted to Wrong Fund in Strata Master
                    • Editing or Cancelling Penalty Interest on Levies in Strata Master
                    • Post An Equal Amount Levy in Strata Master
                    • Cancel a Posted Levy For All Lots of A Plan
                    • Cancel Or Edit a Miscellaneous Owner Invoice in Strata Master
                    • Rounding of Levy Figures in Calculate Levies in Strata Master
                    • Add an Additional Levy to Show in Current Budget in Strata Master
                  • Management Fee
                    • Management Fee Previous Month Not Processed in Strata Master
                    • Changing Standard Management Fee for 1 Plan in Strata Master
                    • View Standard Management Fees Charged to Strata Plans in Strata Master
                    • Edit or Delete a Quantity Management Fee in Strata Master
                    • Batch Charging Management Fees in Strata Master
                    • Charge a Fee When Issuing Levy Statements in Strata Master
                  • Opening Balances
                    • Entering Prepaid Unallocated Funds in Opening Balances in Strata Master
                    • Entering Lot Arrears After Take On Opening Balances Completed in Strata Master
                    • Entering Unallocated Funds After Take On Opening Balances Completed in Strata Master
                    • Not all Information is Available for Opening Balances in Strata Master
                    • Entering Lot Details Into the "Levies" Tab In Opening Balance Entry Screen In Strata Master
                    • Entering Creditor Invoices In Opening Balances in Strata Master
                    • Entering Accrued Interest in Opening Balances in Strata Master
                    • Issuing a Levy Notice on a Phantom Levy in Strata Master
                  • Payments / Creditors
                    • How to Search/Cancel Payments in STRATA Master
                    • Unpresent a Presented Payment in Strata Master
                    •  STRATA Master - How to Process a One-off Payment
                    • Payments by Quick Pay Strata Master
                    • Error Message Re Cheque Number in Strata Master
                    • Cancel a Cheque in Strata Master
                    • How to Pay Invoices Already Entered in Creditor Invoicing in Strata Master
                    • Use Quick Pay to Pay a Lot Owner or Creditor in Strata Master
                    • Electronic Banking Bpay and EFT
                      •  Bulk BPAY Setup & Use in Strata Master
                      • How to Correct a Rejected BPAY File – Incorrect CRN
                      • Direct Entry Payment Returned - General Trust
                      • Direct Entry Payment Returned - Individual Accounts
                      • Rejected BPAY File – Incorrect Biller Code – Macquarie Bank Customers
                      • Duplicate CRN message in Creditors BPay in Strata Master
                      • BPay ID Required Message in Strata Master
                      • Cancel a Batch (Bank Rejects Upload) in Strata Master
                      • Update a BPAY CRN (Reference) number in Strata Master
                      • BPay in Strata Master Rejected by the Bank After Upload
                    • Creditor
                      • Steps to Reversing Creditor Payments Strata Master
                      • Creditor Invoice is Not Paying in Strata Master
                      • Re-Send a Remittance Advice to a Creditor
                      • Add a Creditor in Strata Master
                      • Enter a Credit Note From a Supplier/Creditor in Strata Master
                      • Edit a Creditor Invoice in Strata Master
                    • Invoicing
                      • How to Part-pay an Invoice
                      • Splitting one BPay invoice between two or more Strata Plans
                      • When an Invoice has Been Paid from the Wrong Plan
                      • Change a Biller Code on a Creditor Payment in Strata Master
                      • How to Process Creditor Invoices in Strata Master
                    • Schedule Invoice To Be Paid On A Particular Date In Strata Master
                    • Correcting an Expense Account Used in a Creditor Payment in Strata Master.
                    • Add a Creditor Type in Strata Master
                  • Receipting
                    • How to Process a Dishonoured Receipt in STRATA Master
                    • How to Process an Allocation Receipt
                    • Bank Download Failed
                    • Reversing a Receipt Allocated to Old Bank Account After Bank Change
                    • Receipt to Unallocated Funds
                    • Cancel A Lot Owner Receipt
                    • Unposted Levy Receipt in Strata Master
                    • Funds Receipted to the Wrong Lot in Strata Master
                    • How to Process a Receipt in Strata Master that is already on the Bank Statement
                    • How to Process a Receipt for Cash or Cheque in Strata Master
                    • Cancel an Allocation Receipt in Strata Master
                    • Receipting Unidentified Funds to a Single Trust Account in Strata Master
                    • Exception Report for Bank Download in Strata Master
                    • Ticking 'Banked' on a Receipt in Strata Master
                    • Creating a Receipting Message For a Lot in Strata Master
                    • Generate a List of Receipts in Strata Master
                    • Understanding Dating of Receipts In Strata Master
                    • Reprint a Receipt in Strata Master
                  • Single Trust
                    • Allocating Unidentified Funds in a Single Trust in Strata Master
                  • Status Reports
                    • Invoicing for a Status Certificate in Strata Master
                    • Reversing a Status Report Fee Receipt Strata Master
                    • How To Issue a Status Certificate (Section Report) in Strata Master
                  • Submetering
                    • Submetering - changing the Lots listed on a meter
                    • Set Up Submetering in Strata Master
                    • Invoicing Submeters in Strata Master
                    • Submeter Invoicing Did Not Complete
                    • Error 91 in Submetering Process in Strata Master
                    • Submetering Units Must be Positive in Strata Master
                  • Unable to Edit a Transaction in Search/Edit Transactions in Strata Master
                  • Reversing a Transfer Money Between Funds Transaction in Strata Master
                  • Understanding Reports or Figures
                    • Account Required is Not Found in Selection Given in Strata Master
                    • Balance Sheet Does Not Balance
                    • Balance Sheet Receivables does not Correspond with Levy Position Report in Strata Master
                    • BMC Setup and Use in Strata Master
                    • Methods of Recording for Special Purposes in Strata Master
                    • Search for a Transaction
                    • Understanding Double Entry Accounting
                  • Compare Available Funds Figure And Bank Statement Cash in Strata Master
                • Management
                  • Add a New User or Staff Member - Create Log in Details
                  • Adding an Agent or Building Manager in Strata Master
                  • Adding or Changing a Creditor Card Description in Strata Master
                  • Auto-Archiving documents from Strata Master
                  • Auto-Recovery Management Fee Setup and Use Guide
                  • Bank Statement Filing
                  • Cancel or Reprint Debt Recovery Notices
                  • Change an Account Code
                  • Change a Levy Description
                  • Checklist - New Plan Not Managed
                  • Conversion from the Internal Document Register
                  • fileSMART Creditor Invoicing (FSCI) Screen
                  • Frequently Asked Questions in fileSMART
                  • Mail-merge fields available in STRATA Master
                  • Providing fileSMART Access to a Strata Searcher
                  • Strata Master Run Time Error 94 or 5
                  • Using fileSMART Integration with STRATA Master
                  • Ledgers
                    • Understanding a Lot Owner Ledger in Strata Master Article 3
                    • Understanding a Lot Owner Ledger
                    • Understanding a Lot Owner Ledger in Strata Master Article 2
                    • Understanding a Receipt not Showing Levy Allocation on Owner Ledger in Strata Master
                  • Licence
                    • Message that All Licences are in Use in Strata Master
                    • Strata Master Licence Information
                  • Lots
                    • Merging Duplicate Owner Cards Strata
                    • Unlink Owner Lots that are Linked in Strata Master
                    • Find a Lot Linked to a Bounced Agent Email in Strata Master
                    • Can I Delete a Lot in Strata Master
                    • Change a Name on a Lot in Strata Master
                    • Link Lots in Strata Master
                    • Access A Full Owner Ledger for Earlier Periods in Strata Master
                    • Existing Strata Plan Lot is Subdivided to 2 or more Lots in Strata Master
                    • Debt Recovery Message When Changing Owner on a Lot in Strata Master
                    • Change an Agent on a Lot in Strata Master
                  • Management Fees
                    • Changing Management Fee for All Plans in Strata Master
                    • Overview of Management Fee Types in Strata Master
                    • Annual or 6 Monthly Management Fees in Strata Master
                    • Comparing Standard and Split Management Fees in Strata Master
                    • Quantity Management Fees Not Processed in Strata Master
                    • Accessing the Agency Creditor Card in Strata Master
                    • Stop or Start Printing of Management Fee Invoices in Strata Master
                    • Accessing the List of Status Reports Issued in Strata Master
                  • Plan
                    • Taking On a Previously Managed Plan
                    • Import and Export Static Data - Importing New Plan
                  • Reminders and Registers
                    • Keeping a Key Register in Strata Master
                    • Reminders Setup and Use Guide
                    • Viewing Reminders for Other Users
                    • Add a Diary Item in Strata Master
                    • Add a Register Contract Item in Strata Master
                  • Repairs and Maintenance
                    •  How to Close Multiple Quote Requests in STRATA Master
                    • Utility – Close Diary, Quotes and Work Orders
                    • Work Order Comment for 1 Plan in Strata Master
                    • Repairs and Maintenance Setup and Use Guide
                  • Compliance
                    • Changing Creditor Compliance in Strata Master
                    • Compliance Register Setup and Use Guide
                    • Change Manual Compliance on a Creditor to System Calculated in Strata Master
                    • Search a Report of Transaction Changes Made in Strata Master
                  • Association Type
                    • Overview of Strata Plan Association Types in Strata Master
                    • Edit Strata Plan Association Type Details in Strata Master
                    • Delete an Association Type in Strata Master
                  • Meetings
                    • Meeting Wizard Setup and Use Guide
                    • Unfinalise a Strata Meeting
                  • Owner portal
                    • Owner cannot locate a document on Strata Owner Portal
                    • Owner Unable to Login to Strata Owner Portal
                    • On Line Voting
                      • Online Voting References
                      • Online Voting References - New South Wales
                      • Online Voting References - Queensland
                      • Online Voting References - Victoria
                • Reporting1
                  • Building Managers in Strata Master
                  • Change or Edit a Time Charge Record in Strata Master
                  • Checks and Balances in Strata Master
                  • Editing an Expense Account in Search/Edit Transactions in Strata Master
                  • Interim Reporting Setup and Use
                  • Levy Wizard Delivery Method Options Explained in Strata Master
                  • Microsoft Outlook Pop Up Message When Emailing from Strata Master
                  • Recording Loan Repayments in Strata Master
                  • Reports to Print Prior to Restore and Rekey of Data in Strata Master
                  • Rollover a Financial Year in Strata Master
                  • Strata Community Association Members Disclosure Statement 1 July 2021
                  • Strata Plan Has 2 or More Street Frontages and Addresses in Strata Master
                  • Time Charging in Strata Master
                  • VCAT Notices in Strata MasterUpdated
                  • Adding
                    • Add a Non-Lot-Owner as a Committee Member in Strata Master
                    • Add an Account to Chart of Accounts in Strata Master
                    • Adding a Dummy Plan to Test Owner Portals in Strata Master
                    • Brief Steps to Add a New Plan or Owners Corporation
                    • Add an Additional Debtor in Strata Master
                    • Locating an Un-Managed Plan or Part Entered Plan in Strata Master
                    • Add an Additional Address to a Strata Plan in Strata Master
                    • Add an Associated Lot to a Lot in Strata Master
                  • Budgets
                    • Add a Budget for a Group in Strata Master
                    • Adding a Budget in Strata Master
                    • Budget is Not Showing in Report in Strata Master
                    • Opening/Closing Balances on Budget screen in Strata Master
                    • Fixing Expense Figure at Top of Budget Report in Strata Master
                    • Edit a Budget in Strata Master
                  • Debt Recovery
                    • Lot Owner Not Showing on Debt Recovery List
                    • Assigning a Lot to A Debt Collector in Strata Master
                    • Assigning a Debt Collector to a Plan/Owners Corporation in Strata Master
                    • Notifying Debt Collector of Payments in Strata Master
                    • List of Excluded Lots and Payment Plans in Strata Master
                    • Adding a Payment Plan to a Lot in Strata Master
                    • Arrears Figures For A Past Date in Strata Master
                    • Debt Recovery Template is Blank or Not Correct In Strata Master
                    • Process Manual Notification of Debt Recovery to Debt Collector in Strata Master
                    • Generating an Arrears Report in Strata Master
                  • Deleting
                    • Can a General Ledger Account Be Deleted in Strata Master
                  • Emailing
                    • Errors When Emailing in Strata Master
                    • Configuring Agent Emails and Levy Notice Emails to Agent in Strata Master
                    • Removing Semicolons Between Email Addresses in Strata Master
                  • Group
                    • Financial Reporting Transactions by Group
                    • Closing a Group in Strata Master
                    • What is a Group in Strata Master and How to Set One Up
                    • Add An Existing Expense to a Group in Strata Master
                    • Moving a Transaction Between Groups in Strata Master
                  • Insurance
                    • Recording Insurance Premiums in Strata Master
                    • Recording Insurance Claim Details in Strata Master
                    • Recording Insurance Claim Funds Received in Strata Master
                  • Lots and Ledgers
                    • Accessing a Previous Lot Owner Card
                    • Generating a Lot Owner Ledger in Strata Master
                  • Meetings
                    • AGM Report Preparation Setup and Use Guide
                    • Meeting Agenda or Minutes Will Not Preview
                    • Some Agenda Motions Not Showing in Meeting Minutes in Strata Master
                    • Attendees List Not Populating in the Meeting Minutes in Strata Master
                    • What Does Full Page Mean in Agenda Configuration in Strata Master
                    • Changing Agenda Motions in the Meeting Wizard in Strata Master
                    • Quick List for Checking On-line Voting Set up in Strata Master
                    • Editing the Meeting Agenda or Minutes Template in Strata Master
                    • Change Order of Agenda Items in a Meeting in Strata Master
                  • Printing
                    • Interim Reports – Not All Plans Are Printing
                    • How to Print a Schedule of Management Fees for an Individual Corporation
                    • Printer or Print Preview Problems
                    • Print a Miscellaneous Owner Invoice or Submeter Invoice
                    • Bing Mailroom Printing Strata
                    • Print or Re-Print a Levy Notice in Strata Master
                    • Using a Non-Duplex Printer with VCAT Form in Strata Master
                  • Strata Hub
                    • Quick Introduction to Strata Hub Set up and Process in Strata Master
                    • Strata Hub Changes in Strata Master version 15.0.5
                  • Roll Back A Tax Year End in Strata Master
                  • Issue Lot Owner Statement for One Lot Owner in Strata Master
                  • SMS Not Working When Sending Levies or Debt Recovery Reminders from Strata Master
                  • Bank Statement Filing Issues in Strata Master
                  • Status Reports Issued in Strata Master
                  • Understanding Calculations of the Mandatory Audit Report in Strata Master
                  • About the Mandatory Audit Report in Strata Master
                  • Edit a Quantity Management Fee Detail in Strata Master
                  • Understanding Manager Name on Levy and Remittance Emails in Strata Master
                  • Understanding Cause Of Blank Payee On Detailed Expenses Report in Strata Master
                  • Corp Screen Plan Search Shows More Than One Plan With Same Number in Strata Master
                  • Reports
                  • Strata Communicator Service
                    • Owner and Committee Portals with Strata Communicator
                    • Setup Documents on the Portals for Strata Master
                    • Strata Mobile with STRATA Communicator
                    • Strata Master and MEETING Master Integration
                    • How to Create your own Customised Portal Brochure
                    • Strata Master Communicator - How To Restart the Services
                    • Meeting Master Not Syncing to Strata Master
                    • Checklist for Owner Portal Set Up
                    • Issue Owner Portal Log in through Web Access Wizard
                  • System Settings1
                    • Displaying Images Setup and Use
                    • Cannot Backup in Strata Master
                    • Change Sender Email Address for Levies
                    • Creating a Backup in Strata Master
                    • File Smart Configuration in Strata Master
                    • How To Run a System Requirement Tool Test
                    • Strata Master Additional Contacts
                    • SMS Credentials Error in Strata Master
                    • Errors1
                      • Error Loading Meeting Status in Strata Master
                      • Strata Master Error Referring to UDL
                      • Strata Master Error Messages
                      • Strata Master Error 2147467259 - DataBase Access ErrorUpdated
                      • Error pdftk.exe Has Stopped Working in Strata Master
                      • Error 91 with Internal Error in Strata Master Meeting Register
                      • Error 2147024882 When Upgrading Strata Master
                      • Error 3591 With Banking Files in Strata Master
                      • Error 457 and Lots Cannot Be Seen in Strata Master
                      • Mail Merge Error 4605 in Strata Master
                      • Error 429 in Strata Master
                    • Logo/ Header
                      • Logo is Not Showing on Reports and Meetings in Strata Master
                      • Report Header is Overlapping the Logo in Strata Master
                    • Printers
                      • Duplex printing from the Levy Wizard in Strata Master
                      • Guidance for Removing Invalid Redirected Printers in Strata Master
                      • Resetting Strataprinters.ini File
                      • Printer Test Strata Master
                      • Printer Set Up and Changes in Strata Master
                      • Cheque Printer Alignment Settings in Strata Master
                    • To Add
                      • Add a Comment to a Levy Notice in Strata Master
                      • Adding Additional Information to a Levy Notice
                      • How to Add an Additional Comment to All Quote Requests in Strata Master
                      • How to Add an Additional Comment to All Work Order Requests
                      • Bank Statement to Show Creditor Name from Strata Master
                    • Templates
                      • Levy Notice Template Format in Strata Master
                      • Template Cannot Be Found in Strata Master
                      • Template Folder Prior To and After an Upgrade in Strata Master
                      • Edit a Status (Section) Certificate Template in Strata Master
                    • Creditor Compliance by Agency in Strata Master
                    • How Single Trusts and Individual Trusts Differ in Strata Master
                    • What is Allocation Order of Receipts in Strata Master
                    • Changing Allocation Order of Receipts in Strata Master
                    • Changing Banks, Entity (ABN, Company Name) or Trading Name for Strata Master
                  • Contacts
                    • Edit an Agent Contact Card in Strata Master
                    • Merge Duplicate Agent Contact Cards in Strata Master
                  • MyMRI Client Portal
                    • Logging a Case on MyMRI Client Portal
                • Common Questions
                  • Accessing Unallocated Funds in STRATA Master
                  • How do I upgrade to the latest Version of Strata Master?
                  • How do I install STRATA Master onto my computer?
                  • How is Daily Levy Interest Calculated in STRATA Master
                  • How to Close a Building – General Trust Account Configuration in STRATA Master
                  • How to Close a Building – Individual Bank Account Configuration in STRATA Master
                  • How to Refund a Levy Payment to an Owner in STRATA Master
                  • How to Refund Levy When the Lot is not Prepaid in STRATA Master
                  • Installation instructions for SQL 2014 Express
                  • Accounting for Prepaid Expenses and Accruals
                  • Unable to login to STRATA Master - License User Limit Exceeded
                  • SQL Express in place Upgrade for Strata Master
                • Product Updates
                  • Strata Master Version 15.5.5 Release Notes
                  • Strata Master Version 15.5.4 Release Notes
                  • Strata Master Version 15.5.3 Release Notes
                  • Strata Master Version 15.5.2 Release Notes
                  • Strata Master Version 15.0.6 Release Notes
                  • Strata Master Version 15.0.5 Release Notes
                  • Strata Master Version 15 Release Notes
                  • Strata Master Version 14.5 Release Notes
                  • Strata Master Version 14 Release Notes
                  • Direct Debit with Strata Master
                  • MRI Strata Connect How to Guide
                  • StrataVote How To Guide
                  • Levy Interest Rate Guide
                  •  Upgrading STRATA Master
                  • Strata Master Version 12.5 Release Notes
                  • Online Invoice Approvals Guide
                  • Levy Interest Rate Update - WA Clients
                  • Strata Master Version 12.0 Release Notes
                  • Enhanced SMS Guide
                  • Previous Releases
                    • STRATA Master Version 10.0 Release Notes
                    • STRATA Master Version 10.5 Release Notes
                    • Strata Master Version 11.5 Release Notes
                    •  STRATA Master version 9.5 Upgrade Training
                    • Strata Master Version 11.0 Release Notes
                    •  Strata Master Portals Upgrade
                    • STRATA Master Version 9.1 Release Notes
                    •  STRATA Master Version 9.1 Upgrade NSW Legislation Features
                    •  STRATA Master Version 9.1 Upgrade Training Features
                    • STRATA Master Version 9.0. Release Notes
                    •  STRATA Master Version 9.0 Features On Demand Webinar
                    • STRATA Master Version 8.5.3 Release Notes
                    •  STRATA Master Version 8.5 Features
                    • STRATA Master Version 8.0.4 Release Notes
                    •  STRATA Master Version 8.0 Features
                    • STRATA Master Version 7.5.7 Release Notes
                    •  STRATA Master Version 7.5 Features
                    • STRATA Master Version 7.0.4 Release Notes
                  • Error Code 1721 when upgrading or installing STRATA Master
                  • Interest Rate Changes - WA Legislation Update 1 May 2020
                  • Strata Master Version 12.0.3 Release Notes - WA Legislation Update
                  • Strata Master Version 12.0.4 Release Notes
                • Installation Guides
                  • How to Install a new STRATA Master Server
                  • How to Install Strata Master onto a New computer
                  • How to Relocate a Strata Master Database
                  • Strata Communicator Installation Guide
                  • About Strata Master Custom Headers (Logos)
                  • STRATA Master Cloud Hosting
                  • Strata Master System Requirements
                  • Supporting Microsoft Office Integration with Strata Master
                • Strata Master Top Tips
                  •  Tip #1 - Quickly Email All Owners in a Building
                  •  Tips #2-5 - Mail-Merge Mastery
                  •  Tip #6 - Group Tasks Using a Diary Record
                  •  Tip #7 - Rebalance a Balance Sheet
                  •  Tip #8-9 - Legislation Compliance Reminders
                  •  Tip #10 - Bulk Closing Work Orders
                  •  Tip #11 - Reminders
                  •  Tip #12 - STRATA Mobile
                  •  Tip #13 - By-Law Breaches
                  •  Tip #14 - Quick Work Orders
                  •  Tip #15 - User Diary
                  •  Tip #16 - Assets
                  •  Strata Master Top Tip #109 - Auto-hold all invoice payments
                  •  Strata Master Top Tip #110 - Extended Owner Ledger
                  •  Strata Master Top Tip #112 - Detailed and brief financial statements
                  •  Strata Master Top Tip #113 - Correct Display Settings
                  •  Strata Master Top Tip #114 - Unpaid invoice from last financial year
                  •  Strata Master Top Tip #115 - Direct Debit Setup
                  •  Strata Master Top Tip #116 - View Direct Debit Enabled Lots
                  •  Strata Master Top Tip #117 - Email Remittance of Management Fees
                  •  Strata Master Top Tip #118 - Unidentified Receipt
                  •  Strata Master Top Tip #119 - Building Managers as a Contact
                  •  Strata Master Top Tip #120 - Multiple Receipting
                  •  Strata Master Top Tip #121 - Miscellaneous Invoice Reprinting
                  •  Tip #17 - Tradies
                  •  Strata Master Top Tip #111 - Multiple General Ledgers
                  •  Tip #18 - R & M Preferences
                  •  Tip #19 - Debt Recovery Exclusions
                  •  Tip #20 - Change Manager
                  •  Tip #21 - Portal Privacy
                  •  Tip #22 - Quick Reports
                  •  STRATA Master Top Tip #23 - Quantity Management Fees
                  •  STRATA Master Top Tip #24 - Delegated Functions Report
                  •  STRATA Master Top Tip #25 - fileSMART Multiple Invoice Dissections
                  •  STRATA Master Top Tip #26 - Online Voting Setup
                  •  STRATA Master Top Tip #27 - Using Online Voting
                  •  STRATA Master Top Tip #28 - How to Vote Online
                  •  STRATA Master Top Tip #29 - Audit Trail Report
                  •  STRATA Master Top Tip #30 - Linked Insurance Claims
                  •  STRATA Master Top Tip #31 - Diary Search
                  •  STRATA Master Top Tip #32 - Communication Wizard Overhaul
                  •  STRATA Master Top Tip #33 - FSCI Multiple Dissection Notes
                  •  STRATA Master Top Tip #34 - Hide Email Addresses on the Strata Roll
                  •  STRATA Master Top Tip #35 - Payment Details on Status Certificates
                  •  Tip #36 - Identifying Valid Tenancies
                  •  STRATA Master Top Tip #37 - Negative Reminders
                  •  Tip #38 - Reject Receipts
                  •  Tip #39 - Pop-up Message on Receipts
                  •  Tip #40 - Update Preferred Tradesmen
                  •  Tip #41 - Bank Details on Insurance Claims
                  •  Tip #42 - User Voice
                  •  Tip #43 - Bulk Approve Invoices
                  •  Tip #44 - Import/Export
                  •  Tip #45 - Finding Creditors
                  •  Tip #46 - Multiple Addresses
                  •  Tip #47 - Add Levy Messages
                  •  Tip #48 - Add Company Nominee
                  •  Tip #49 - Check Insurance Coverage
                  •  Tip #50 - Additional Contacts
                  •  Tip #51 - Show Repairs on Portals
                  •  Tip #52 - Duplicate Invoice Checking
                  •  Tip #53 - Simplify Owners' Reports
                  •  Tip #54 - Secondary Creditor Types
                  •  Tip #55 - Auto-clear debt recovery
                  •  Tip #56 - Split Receipts
                  •  Tip #57 - Owner Selector Options
                  •  Tip #58 - Storing Confidential Documents
                  •  Tip #59 - Miscellaneous Owner Invoices
                  •  Tip #60 - Communication Wizard Update
                  •  Tip #61 - Updated merge fields
                  •  Tip #62 - Notice Delivery Method
                  •  Tip #63 - Portal Reports
                  •  Tip #64 - Financial Group Reports on Portals
                  •  Tip #65 - Interim Report Order & Tenants in Quick Reports
                  •  Tip #66 - Future Dates Warning
                  •  Tip #67 - Using existing contacts
                  •  Tip #68 - Perfect Dates
                  •  Tip #69 - Payment Plans
                  •  Tip #70 - Downloads
                  •  Tip #71 - Levy Periods on Notices
                  •  Tip #72 - On-charge Invoices with FSCI
                  •  Tip #73 - Amalgamated Management Fees
                  •  Tip #74 - Rockend University
                  •  Tip #75 - Meeting Resolution Templates
                  •  Tip #76 - Data Security
                  •  Tip #77 - Additional Debtor Lots
                  •  Tip #78 - Re-balance a Balance Sheet
                  •  Tip #79 - Proxy Register
                  •  Tip #80 - Preview and Save Opening Balance Reports
                  •  Tip #81 - Portals Tips
                  •  Tip #82 - Bulk BPAY
                  •  Strata Master Top Tip #83 - Search by Invoice Number
                  •  Strata Master Top Tip #84 - Receipt Allocation Order
                  •  Strata Master Top Tip #85 - Default BPAY Description
                  •  Strata Master Top Tip #86 - Optimise BPAY Process
                  •  Strata Master Top Tip #87 - Saving to File Smart
                  •  Strata Master Top Tip #88 - Knowledgebase
                  •  Strata Master Top Tip #89 - Hover and Hotkeys
                  •  Strata Master Top Tip #90 - Restrict Access to Sensitive Information
                  •  Strata Master Top Tip #91 - Bulk Edit Documents
                  •  Strata Master Top Tip #92 - Quantity Based Fees Detail Report
                  •  Strata Master Top Tip #93 - Automated Management Fees
                  •  Strata Master Top Tip #94 - Quick Navigation with Chain Link
                  •  Strata Master Top Tip #95 - Quick Updates with Rockend SMS
                  •  Strata Master Top Tip #96 - Split Levy Correspondence
                  •  Strata Master Top Tip #97 - Creating Payment Plans
                  •  Strata Master Top Tip #98 - Access Portals from your Home Screen
                  •  Strata Master Top Tip #99 - Duplicate Invoices
                  •  Strata Master Top Tip #100 - Work Order Comments
                  •  Strata Master Top Tip #101 - Spelling and Grammar Check
                  •  Strata Master Top Tip #102 - Charge Unpaid Interest
                  •  Strata Master Top Tip #103 - Change of Ownership Wizard
                  •  Strata Master Top Tip #104 - Add a Credit Note for Creditors
                  •  Strata Master Top Tip #105 - Charging your time as a management fee
                  •  Strata Master Top Tip #106 - Track High Value Owners
                  •  Strata Master Top Tip #107 - Easy Bulk Communications
                  •  Strata Master Top Tip #108 - Auto notifications for unsuccessful quotes
                  •  Strata Master Top Tip #122 - Owner Delivery Method Wizard
                  •  Strata Master Top Tip #123 - Tax Report
                  •  Strata Master Top Tip #124 - Attachment to Levy Notice Email
                  •  Strata Master Top Tip #125 - Miscellaneous Invoice with multiple dissections
                  •  Strata Master Top Tip #126 - Creditor Invoices (Multiple Dissections)
                  •  Strata Master Top Tip #127 - Tradesmen Wizard
                • Strata Master User Voice
                • Supporting Strata Managers During Covid-19
                • Transfer Funds from Strata Master to Investment
                • Reverse or cancel Investment Interest Entered in Strata Master
                • Setting up Debt Recovery templates for different states
              • On Demand E-Learning
                • Rest Professional
                  •  After End of Financial Year Troubleshoot Video
                  •  Australian End of Financial Year - Overview - Video
                  •  Australian End of Financial Year - Charging Fees Video
                  •  Australian End of Financial Year - End of Month - Video
                  •  Australian End of Financial Year -EOFY Statements in Rest - Video
                  •  Australian End of Financial Year - EOFY Statements with File Smart Video
                  •  End of Financial Year for Rest Professional - Rest only Webinar - Australia
                  •  End of Financial Year for Rest Professional with File Smart Users Webinar - Australia
                  •  Change of Ownership - Webinar
                  •  Managing Bond Disbursement and Refund Webinar
                  •  Rest Professional Tenant Invoice Credit & Refund Webinar
                  •  Bank Reconciliation for Rest Professional - Video
                  •  Disbursement Essentials On Demand E-Learning
                  •  Discover realbenchmark On Demand E-Learning
                  •  Inspection Tips for REST Professional On Demand E-Learning
                  •  REST Professional Version 15.5 & fileSMART Version 7.6 On Demand E-Learning
                  •  Mail Merge Fundamentals On Demand E-Learning
                  •  Inspection Planner and Inspection Follow-Up
                  •  Managing Maintenance On Demand E-Learning
                  •  Organise your Day with Portfolio Check On Demand E-Learning
                  •  Processing End of Month in REST Professional On Demand E-Learning
                  •  Understand Tenant Credit Amounts On Demand E-Learning
                  •  REST Professional & fileSMART Feature Round Up 2017
                  •  REST Professional Version 15.0 & fileSMART Version 7.5 On Demand E-Learning
                  •  REST Professional Version 14.5 and fileSMART Version 7.0 Features
                  •  REST Professional Version 14 Features
                  •  REST Professional Version 12.5 Features
                  •  REST Professional Version 12 Features
                  •  New Zealand End of Financial Year - Charging Fees Video
                  •  New Zealand End of Financial Year - March End of Month - Video
                  •  Australian End of Financial Year - EOFY Statements in Rest - Video
                  •  New Zealand End of Financial Year - EOFY Statements with File Smart Video
                  •  New Zealand End of Financial Year - Overview - Video
                  •  Bank Reconciliation Tips for REST Professional On Demand E-Learning
                • Strata Master
                  •  Bank Reconcilations On Demand E-Learning
                  •  Financial Group Reporting On Demand E-Learning
                  •  Cancellation Fundamentals On Demand E-Learning
                  •  Owner/Committee Portal Setup - On Demand E-Learning
                  •  Understand the GST Report On Demand E-Learning
                  •  Utilising Quick Reports On Demand E-Learning
                  •  Statement of Key Financial Information
                  •  STRATA Master Meeting Wizard Configuration
                  •  STRATA Master Managing Reminders for Diary Entries
                  •  STRATA Master Version 9.1 Upgrade NSW Legislation On Demand E-Learning
                  •  STRATA Master Version 9.1 Upgrade Training On Demand E-Learning
                  •  STRATA Master Version 9.0 Features On Demand E-Learning
                  •  STRATA Master Version 8.5 Features
                  •  STRATA Master Version 8.0 Features
                  •  STRATA Master Version 7.5 Features
                  •  Investments Webinar
                  •  Reminders Webinar
                  •  Templates Webinar
                  •  Budgets Webinar
                  •  Registers Webinar
                  •  Repairs and Maintenance Webinar
                  •  Version 11.5 Release Webinar
                • fileSMART
                  •  fileSMART PrintMail: Beyond your Owner Statement Run
                  •  fileSMART Workflow for REST Professional On Demand E-Learning
                  •  fileSMART Workflow Assist On Demand E-Learning
                  •  REST Professional Version 14.5 and fileSMART Version 7.0 Features
                  •  fileSMART Version 6.5 On Demand E-Learning
                  •  fileSMART Version 6.0 Features
                  •  What is fileSMART Workflow Assist?
              • Useful Links:
              • MRI Training Academy
              • Strata Master User Voice
              • Rest Professional User Voice
              • File Smart User Voice
              • MRI Software Website
              • Upgrade Today
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