System Settings

Displaying Images Setup and Use Images can be added to STRATA Master and displayed as required. They can be attached to user profiles for managers, owners corporations to be displayed in STRATA Master and on the Owner and Executive Portals...

Cannot Backup in Strata Master This article is designed to assist you when you already know how to backup your data, however the normal process is not working. Backups are very important and recommended that there be at least one backup run each d...

Change Sender Email Address for Levies When Levies are sent by email, you may wish to change the email address to one that is more general, or that will handle replies, such as reports@xyz.com Strata Master is designed to use Microsoft Outlook a...

How to create a Backup in Strata Master Backing up your data in Strata Master is incredibly important. There are various reasons why your computer or server may fail, and ensuring your data is appropriately backed up and stored is imperative. To c...

Error Loading Meeting Status in Strata Master This error will arise in the Meeting Register when attempting to enter a new meeting. You may note some fields are blank, or even some meetings are missing from the list. You will also find resolution...

File Smart Configuration in Strata Master This article only applies to those businesses that use File Smart as the document management system for Strata Master. If you receive an error message referring to Configuration or settings, check these se...

How to Run a System Requirement Tool (SRT) Report This article will guide you to run a System Requirement Tool (SRT) report. This will assist where you are experiencing slow performance or frequent errors . What Does the System Requirement Tool ...

Strata Master Additional Contacts and Additional Details This article will assist you to understand the uses and consequences of adding additional contacts, with particular emphasis on debt recovery notices. Note : as is always the case in Know...

SMS Credentials Error in Strata Master This error will appear when a new user tries to send an SMS message without being configured in Strata Master Configure > Third Party Services > Rockend SMS Online. This error can also appear if a current use...

Creditor Compliance by Agency in Strata Master This article will assist when you are handling Creditor compliance for Licences and Insurances within your office. When creditor compliance is managed by the agency, it means the agency staff are resp...

How Single Trusts and Individual Trusts Differ in Strata Master This list is a guide of the main differences between the 2 type of Trusts in Strata Master - Single Trust is where the Strata Plans share a common bank account, usually referred as t...

What is Allocation Order of Receipts in Strata Master A Lot Owner Ledger will comprise of various different types of debts that could be due or outstanding at any time a receipt is being processed. These are categorised in Strata Master as  -  Le...

Changing Allocation Order of Receipts in Strata Master Refer this article, for an explanation on what an allocation order is, and where the allocation order setting is located in Strata master - https://kb.rockend.com/help/what-is-allocation-orde...

Changing Banks, Entity (ie ABN, Company Name) or Trading Name for Strata Master Do I need to contact MRI Software if my company is changing its Trading Name? Yes. Please email the details to your Account Manager Sales.Rockend@mrisoftware.com ...