Repairs and Maintenance Setup and Use Guide

Diary Search

The existing search for R&M or work order number has been replaced with a free text field which can search based on, R&M number, work order number or Diary Subject.
When the search is executed the matched results will be displayed.
To clear a search, blank out the search text box and click search.

Set Default Costs limits – Manage | Repairs & Maintenance

Work Order limit may be set at a plan level to prefill the limit on all work order requests.

If the limit on the work order tab is edited and is greater than the default then a confirmation message will be displayed: The amount entered in the Work Order is greater than the default work order cost limit. Would you like to proceed?

Authorised Cost Limit may be set at a plan level.

This value is used to validate if your agency has the authority to accept and quote and/or issue a work order, based on a decision made at a meeting.

The authorised cost limit must be greater than or equal to the work order cost limit. When saving this value it must be greater than, or equal to the Work Order Cost Limit.

When updating a quote request, where the amount of the quote is above the limit:

A confirmation message will be displayed: The amount quoted is greater than the Authorised Cost Limit.
A note will be automatically saved in the quotes Notes field: Quote is above Authorised Cost Limit

When accepting a quote request, where the amount of the quote is above the limit:

A confirmation message will be displayed: The amount quoted is greater than the Authorised Cost Limit. Would you like to proceed?”
A note will be automatically saved in the quotes Notes field: Quote accepted is above Authorised Cost Limit

Note: Where both cost limits are recorded as $0.00 against an owners corporation it is assumed that the setup is not complete for the plan, and no validation will occur.

Set Default Contact – Manage | Repairs & Maintenance

A default R&M Access contact may be set at a plan level to prefill the access contact in the Job Details.

Any values shown on screen with the exception of the contact name can be edited and is saved against the owners corporation. This contact is a new contact type, which means that any changes made to the contact in either Owner/Agent/Tenant or Creditors screen will not be reflected against the default access contact.

The contact selection includes Owners, Agents, Tenants, Building Managers, Caretakers, Preferred or Contracted tradespeople.

Note: The contact type for a building manager, caretaker or tradesperson is Creditor.

Default Repairs and Maintenance issue method

A field is available to record a default method for quotes and work orders in Manage | Creditors.
The method is displayed in the Issued Quotes grid and prefills the delivery method for Work Orders. This can be changed by the user if required.
By default in the creditor screen is blank.

Quote and Work Order Reports

Compliance items allow for a message to be included on every quote and work order issued. A default message may be set for the agency, and then customised per plan via the Compliance Register.
Display up to your R&M images on the reports. You may select different images to be included on your quote and work orders if required.
When issuing a Work Order or a Quote where there are additional contacts who should be bcc'd on the email correspondence.
The notification should be in the form of an email with the work order/quote attached.
When the user clicks the email icon from the Quotes or Work Order tab additional contacts may be selected to be included in the correspondence.
Additional contact options are: Reported by, Access Contact, Default R&M Contact and the Executive Committee (all as one option).
The email addresses of the additional contacts are recorded in Outlook as ‘bcc’ recipients.

Note: Where there is no email address recorded for Reported by, Access Contact or Default R&M Contact the option is disabled. Where there are no email addresses recorded for any member of the executive, the Executive Committee option is disabled.

Charging for issuing Quotes and Work Orders

Select Configure | Agency | Management Fees to configure a default setting (ticked or un-ticked) for the charging of quotes and work orders.
To charge a fee when issuing the quote(s)/work order ensure the checkbox is ticked before saving.
By selecting additional creditors to issue a quotes request to; the checkbox will be re-enabled to allow you to charge for the additional quote request(s).
Once you have issued the quote / work order the option to charge from the quotes / work order screens will be disabled.
Where a work order is ‘Sent’ and a fee has been recovered during that process a message will be displayed on the Work Order tab to state: A fee has been charged for this work order.

Quick Report Additions

Quotes
- Diary Subject is displayed after the R&M #
- The Quote detail is displayed after the subject.
Creditors
- R&M Issue (method) is displayed after creditor payment method.

Quick Work Order

This screen is accessible from the main toolbar or by clicking Ctrl-W
R&M access contact defaults are displayed
All fields including images can be completed in this screen
Upon saving, STRATA Master will automatically create a Corp Diary entry with the Job details entered on screen.

Job Details tab

The contact selector has been enhanced to display the contact type in the viewer. You may sort the contacts using any of the headings in the viewer.
A default R&M contact may be set under Manage | Repairs & Maintenance, and this contact will be prefilled in the Access contact field for every job issued for the plan. It can be changed in the job details screen if required.
Quote Details are now maintained separately from the work order request.
When the checkbox quote required is ticked, the Quote details must be completed.
When the checkbox quote required is un-ticked, the Quote details text box is disabled.
The details recorded in the quote details are displayed on the Quote request issued.
The subject of the diary entry is populated in the Job description, and may be cut/copied and pasted in the quote details if required.
Spell check can be completed by clicking the icon, or F7. The contents of the Internal Notes, Quote detail, Job description and Access Instructions will be checked.
Insurance claims linked to the job can be viewed by clicking Display linked claims; this will include the status of the claim. Note: The button will not be visible where there are no linked claims.
To link an insurance claim to an R&M job, this is completed in the Insurance Claims screen.
Select images to be attached to the Job details.
A description (maximum of 20 characters) is required for each image.
There is no limit to the number of images which can be attached to the repairs and maintenance task.

Quotes tab

Select which images attached to the Job details you wish to include on the quote request. You may select different images to be included on your quote and work orders if required.
Select a quote to be ‘Accepted’ and you may choose to automatically close all open quotes. A message will be automatically saved in the Notes field to state: Automatically closed.
When rejecting a quote, there is an option to 'notify contractor that their quote was unsuccessful', which will be selected by default. Clicking Save will email this contractor automatically.
When emailing quote requests, the address of the property is included in the subject line.
When emailing quote requests, you may choose to include other contacts in the email to advise them of the progress of the job.
Select the contact to be blind copied (bcc’d) in your email correspondence:

Work Orders tab

Select which images attached to the Job details you wish to include on the work order. You may select different images to be included on your quote and work orders if required.
The default status for Work Orders is now ‘Sent’.
The advice method set at the creditor level will be the default once the creditor is selected.
When emailing work orders, the address of the property is included in the subject line.
A new status called Removed has been added to work orders. This status will close the work order and is intended to be used when a work order has been created in error.

Templates for Emailing Quotes and Work Orders

Templates have been provided in the \strata\templates\ folder which can be edited in Notepad if you wish to customise the wording for the body of your email. They are named QuoteEmailTemplate.txt and WorkOrderEmailTemplate.txt.

If the templates are renamed or removed from the \templates folder, the body of the email will be blank.

The following merge fields can be used in the template:

<MESSAGELINE1> = Body Corporate Name
<MESSAGELINE2> = Action by (from the Diary)
<MESSAGELINE3> = Manager Name