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Configuring Agent Emails and Levy Notice Emails to Agent in Strata Master A Levy Notice email for agents is provided that is separate from the email for Notices. This article will illustrate how to enter details for 2 separate purposes to the Age...
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Cancel a Lot Owner Receipt This article will assist you to cancel a receipt to a Lot Owner's ledger. Important notes about Receipt Cancellations, especially starred ** notes - When a receipt is cancelled, it is cancelled at the current...
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Understanding a Lot Owner Ledger This article will assist to clarify the Lot Owner Ledger so that you are able to understand what has been posted, whether the posted levies have been paid and if so, when and much more. The list below outlines the m...
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Understanding a Lot Owner Ledger in Strata Master Article 2 The first article is available on this link - https://kb.rockend.com/help/understanding-a-lot-owner-ledger The first article covered the basics - the sections of the Ledger how lev...
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Lot Owner Not Showing on Debt Recovery List When you are endeavouring to produce a debt recovery notice for an owner, and that owner is not appearing on the list for Stage 1, Stage 2 or Stage 3 as expected, this article will assist you to check the...
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Print or Re-Print a Levy Notice in Strata Master Whether you are printing a new Levy Notice for all Lots or reprinting a Levy Notice for one Lot, this article will assist. Emailing Instead of Printing This article will also assist you to process ...
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How to Amend Rent Credits in Rest Professional Overview You may be required to apply a tenant credit, remove a tenant credit or apply a credit amount to advance the tenant paid to date in Rest Professional. Note: Amounts in the Tenant Re...
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Error Loading Meeting Status in Strata Master This error will arise in the Meeting Register when attempting to enter a new meeting. You may note some fields are blank, or even some meetings are missing from the list. You will also find resolution...
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Adding a Payment Plan to a Lot in Strata Master A Lot Owner may agree to a payment plan for an arrears balance. There are 2 options described below - The arrears balance may have placed the Lot Owner in Debt Recovery and a payment plan arra...
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Cancel an Allocation Receipt in Strata Master Have you tried to cancel a receipt and you receive a message that refers to an allocation receipt? The message may look like this - What that means is that the receipt you are trying to cancel, ha...