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Change or Edit a Time Charge Record in Strata Master For setting up Time Charging and creating Time Charge records, please refer to this article - https://kb.rockend.com/help/time-charging-in-strata-master To Make a Change to a Time Charge That ...
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Exception Report for Bank Download in Strata Master When processing a Bank Download, it is important to print an Exception Report. Ensure the Exception Report is ticked. What is An Exception Report? An exception report lists each transacti...
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Merge Duplicate Agent Contact Cards in Strata Master Summary Agent contact cards are linked to Lots where there is an Agent managing a tenant in the property. Learn to merge contact cards in particular agent contact cards. This article covers...
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Error 3591 With Banking Files in Strata Master This error will often show as in the screenshot below., however check this article for any error relating to 'Error converting data type varchar to numeric' . Notice in this error message the re...
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How to Process a Refund due to a Cancellation of a Holiday Booking - Rent Only (Previous Period) Overview You may need to refund a Holiday Guest the total amount paid due to a cancellation of the booking. This document will cover refunding a ...
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Quantity Management Fees Not Processed in Strata Master Quantity management fees are often recorded at the time that the service is provided, and then processed and charged to the Plan at the same time as the Management Fees. Some agencies split t...
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Change Manual Compliance on a Creditor to System Calculated in Strata Master Summary This article will assist with managing Creditor Compliance in your office (in-house) when your current method requires you to manually adjust the 'Manual complian...
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Bank Statement Filing Issues in Strata Master Bank statement filing is available through Macquarie Bank and allows the download and saving of bank statement copies. It is found in Wizards > Bank Statement filing. This article will list some checks...
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GST Payment When One Fund is a Refund and One Fund is a Payment in Strata Master This article will assist you when you have a payment to make to the Taxation Office for GST but either the Admin Fund or the Sinking Fund is a refund. The figures ...
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Error 2147024882 When Upgrading Strata Master When you have this error appearing, while attempting to upgrade through Strata Master File > Upgrade Strata Master, this article will assist you. 1. Check the memory and CPU usage in Task Manager i...