Popular Articles

101. Online Voting References

     Last Updated: 08/08/2024 in Strata Master Using Strata Master Management Owner portal On Line Voting
     Online Voting References While Rockend encourages every customer to make their own investigations into the requirements of their legislation with regards to online voting, we have also compiled a list of references and recommendations from expert...

102. Meeting Wizard Setup and Use Guide

     Last Updated: 18/09/2020 in Strata Master Using Strata Master Management Meetings
     Meeting Wizard Setup and Use Guide Configuration Meeting Wizard  Introduction Strata Master allows for default meeting wizards to be configured for each of three main meeting types, Annual General Meeting, General Meeting and Committee Meet...

103.  Creating a Tenant Invoice/Statement

     Last Updated: 02/02/2016 in Rest Professional Using Rest Professional Reports
     Creating a Tenant Invoice/Statement Learn how to create an invoice/statement for residential and commercial tenants in this short 2 minute video. ...

104. Inspection Manager Integration

     Last Updated: 08/05/2024 in Rest Professional Using Rest Professional REST Communicator Service
     Enhanced Inspection Manager Integration REST Professional version 11 introduces the ability to save your Inspection Manager Reports directly to REST Document Management or fileSMART. Inspection Manager is a comprehensive inspection management syste...

105. How to Setup and Use Tenant Direct Debits

     Last Updated: 04/11/2019 in Rest Professional Using Rest Professional System Settings
     How to Setup and Use Tenant Direct Debits Overview Tenant Direct Debit option raises direct debit transactions from the tenant’s bank accounts for rental and invoices that is due. The funds are debited from the tenant and credited to the Agent’s ...

106. Reversing Overcharged Management Fees in Rest Professional

     Last Updated: 05/11/2019 in Rest Professional Using Rest Professional Transactions
     Reversing Overcharged Management Fees in Rest Professional Problem An owner has been overcharged management fees and needs to reimburse this to the owner. Solution Determine the incorrect management fee charged against an owner. The most commo...

107. Returned or Rejected Owner Payments in REST Professional

     Last Updated: 29/10/2019 in Rest Professional Using Rest Professional Transactions
     Returned or Rejected Owner Payments in Rest Professional Overview On your bank statement an owner payment has been credited back into the Trust Account. The owner payment has bounced back due to a wrong BSB and/or Account Number or the Account ha...

108. Additional Owner Contacts Setup and Use in Rest Professional

     Last Updated: 11/07/2022 in Rest Professional Product Updates
     Additional Owner Contacts Setup and Use in Rest Professional Overview Rest Professional v14.5 introduces enhancements to the existing Additional Address Details feature to allow multiple additional owner contacts to be saved against each ownership...

109. Rest Professional Pre Mid-Month & End of Month Checklist

     Last Updated: 28/05/2019 in Rest Professional Using Rest Professional Month and Year End
     Rest Professional Pre Mid-Month & End of Month Checklist Overview In the lead up to mid and end of month, there are a number of office procedures that can be completed prior to the mid month or end of month process. These procedures ensure that it...

110. How to Uninstall and Reinstall the REST Professional Program

     Last Updated: 16/05/2017 in Rest Professional Installation Guides
     How to Uninstall and Reinstall the REST Professional Program Overview The REST program may need to be uninstalled and reinstalled on a computer due to run time errors or other issues. If performing these steps on a fileSMART server, plea...

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