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Glossary
Rest Professional
Ascend Celebrating Rest Professional Resources
EOFY Resources
Providing Rent Relief, Rescheduling Inspections and Communicating During COVID-19
Using Rest Professional
How to Email or Print a Receipt
How to Edit the Email Receipt Template
Getting Started
Completing a Backup
Creating a New User in REST Professional
Enhanced Backup Wizard
Gmail Setup in Outlook for use with REST Professional
How the REST Professional Calculator Works
How to Add Chart of Account Codes in REST Professional
How to Backup in Rest Professional
How to Disable User Account Control (UAC) Settings
How to Install and Apply a REST User Licence File
How to Setup and Process Tenant Download Files in REST Professional
How to Setup and Use REST Mobile
How to Setup Users in Rest Professional
Introduction to Holiday Bookings
PriceFinder Widget
Sensitive Change Alert Setup and Use in REST Professional
Setting Regional and Language Options to be Compatible with REST Professional
Setting up On The Move integration
Setting Regional and Language date settings for calendar interpretation to work with Rest Professional
Setting up Branches in REST Professional
Setting up Direct Connect Integration
Understanding the Menu and Toolbar Options in REST Professional
Using Smart Search
Where to Find Your Client ID
Files
Owner's Consent for the Electronic Services of Notices and Documents
Rent Renegotiation due to Financial Hardship in Rest Professional
Adding a Postal Address to Tenant Details
Adding an Active/Inactive Status in REST Professional
Adding and Linking a Property Area Code
Changing a Holiday Booking Amount in REST Professional
Understanding Web Upload Logs & XML Files
Change of Ownership to a Non Managed Owner
Creating a Holiday Booking Master File
Creating a New Sale File
Creating a Property Master File
Creating an Internal Account
Creating an Owner Master File
Creating Creditor Categories
Enhanced Property Maintenance Management
Finalising a Work Order in Property Maintenance
GST Inclusive Rent for Commercial Tenants
How to Add a Contact to an Existing Tenant Details
How to Add a New Creditor Card in REST Professional
How to Add a New Creditor Category in REST Professional
How to Add a New Owner Card in REST Professional
How to Add a New Property Card in REST Professional
How to Add a New Tenant Card in Rest Professional
How to Add a Sale Card in REST Professional
How to Allocate a Property Manager to a Property
How to Amend Rent Credits in Rest Professional
How to Apply a Credit to a Commercial Tenant Invoice
How to Archive Tenant, Property and Owner cards in Rest Professional
How to Attach a Strata Plan to a Property in REST Professional
How to Change a Tenant Anniversary Date in REST Professional
How to Change an Owner Statement Group
How to Change Creditor Status to Inactive in REST Professional
How to Change Owner Statement Style 13 to another Statement Style
How to Consolidate Properties onto One Owner Card
How to Create a New Holiday Booking in REST Professional
How to Create an Internal Owner Account in Rest Professional
How to Email Owner Statements in REST Professional
How to Enter a Rent Increase in Rest Professional
How to Process a Change of Ownership in Rest Professional
How to Process a Rent Free Period for Statement Style 12 or 13 in Rest Professional
How to Rectify Incorrectly Attached Tenant or Property Cards in REST Professional
How to Remove a Rent Column from Tenant Details in REST Professional
How to Resolve Detached Tenant on Property Card
How to Separate Multiple Properties from One Owner Card
How to Setup a Commercial Tenancy in Rest Professional
How to Setup a Common Property in REST Professional
How to Setup and Use the Sales Advertising Grid in REST Professional
How to Setup Buildings in REST Professional
How to Setup Casual Lettings in REST Professional
How to Setup Existing Tenant Management Take over
How to Setup Strata in REST Professional
How to Setup Web Advertising for Domain in Rest Professional
How to Set Up Web Advertising in REST Professional
How to search for an Archived Master File in REST Professional
How to Setup a Management Fee Free Period
How to Setup and Use Insurance Policies in REST Professional
How to Setup Tenant Brought Forward Balances in REST Professional
How to Setup Variable Outgoings Cards in REST Professional
How to Use the Inspection Update Wizard in REST Professional
Inactive Creditors
Inactive Users
Insufficient Funds to Process Change of Ownership
iPayrent – Tenant Codes in REST Professional
Key Tracking for Sales
Locked Master Files in REST Professional
Property Area Codes
Property Water Efficiency Setup and Use in REST Professional
Rent Increase Not Entered - Tenant with Inclusive Dates
Rent Increase Reversal - Tenant with Inclusive Dates
Creating a Property Master File
Residential Tenant with Exclusive Dates – Rent Increase not Entered
Residential Tenant with Exclusive Dates - Rent Increase Reversal
Restore Process – Reports to Print for Rekey
Salespeople as Users
Setting up Split Owners in Rest Professional
Spell Check Web Advertising Description
Understanding the Tenant Status Screen
Using REST Professional to Record Pool Compliance Certificates
Transactions
How to Manually Adjust a Tenant Ledger
Agency Fee Configuration and Charges Setup and Use in REST Professional
Applying a Tenant Holding Deposit to Rent
Barcode Creditor Disbursements in REST Professional
Barcode Scanning for Creditor Disbursements
Bulk BPAY Setup and Use
Bulk Bpay Payment File Exceeding 200 Records for Commbiz & Bankwest
Bulk Bpay Payments for Macquarie Bank – REST Professional
Cancelling a Creditor Cheque
How to Process a Refund Due to a Cancellation of a Holiday Booking (Current Period)
Cancelling a Creditor Disbursement
Cancelling Outstanding Disbursements
Creating a Creditor Disbursement – Create as an Outstanding Disbursement
Creating a Creditor Disbursement – Immediate Disbursement Created
Creditor Barcode Template Changes for fileSMART Creditor Disbursements in REST Professional
Creditor Payment Methods – Auto Deposit (EFT)
Creditor Payments Process in Rest Professional
Property Regular Payments Report
Dishonoured Rent (Cheque) in REST Professional
Dishonoured Rent (Direct Debits) in REST Professional
Editing an Outstanding Disbursement
How to Reverse Rent and Invoice Receipts from a Previous Period
How to Reverse Rent Receipts from a Previous Period
Entering a Creditor Disbursement
Entering and Processing Recurring Disbursements
How to Reverse Invoice Receipts from a Previous Period
Entering and Processing Recurring Tenant Invoices
Functions of the Cheque Printing Step in REST Professional
Getting Started with Tenant Invoice Credit
Holding Deposits in REST Professional
How to Allocate Overpaid Rent or Tenant Invoice Credit to New Property
How to Allocate Tenant Invoice Credit
How to Apply a Holiday Deposit to Rent and Sundries
How to Create a Creditor Disbursement from Property Maintenance
How to Create a Sales Disbursement in REST Professional
How to Create a Water Rebate in REST Professional
How to Create and Delete a Tenant Invoice
How to Disburse Sales Funds to a Rental Property in REST Professional
How to Disburse Unknown Funds from an Internal Account
How to do a Sales Journal in REST Professional
How to Edit an Outstanding Disbursement in REST Professional
How to Manually Reverse a Cheque in REST Professional
How to Manually Reverse an EFT Payment from a Bulk ABA file
How to Payout and Reverse Split Owner Payments in Rest Professional
How to Pay a Disbursement already created in REST Professional
How to Pay Strata Levies from Owner Rental Funds in REST Professional
How to Process a Bond Direct Debited from your Trust Account
How to Process a Bond Disbursement
How to Process a Holiday Booking Sundry Disbursement in REST Professional
How to process a Rent Free Period in REST Professional
How to Process Centrelink Payments in REST Professional
How to Receipt a Sales Deposit in REST Professional
How to Receipt and Allocate Tenant Invoice Credit
How to Receipt and Refund Vacated Tenants Rent REST Professional
How to Receipt in REST Professional
How to Receipt Insurance Claim Monies in REST Professional
How to Receipt a Bond Claim in Rest Professional
How to Receipt Owner Funds in REST Professional
How to Receipt Unknown Funds in REST Professional
How to Rectify a Creditor Payment Paid from Incorrect Property
How to Rectify Incorrectly Charged Postage and Sundries in REST Professional
How to Reflect a Sales Bank Cheque in REST Professional
How to Refund a Holiday Deposit in REST Professional
How to Refund a Sales Deposit in REST Professional
How to Refund Overpaid GST to Commercial Tenant in REST Professional
How to Refund Overpaid Outgoings to Commercial Tenant in REST Professional
How to Reimburse a Tenant for Repairs or an Expense
How to Reimburse your Agency for Expenses in REST Professional
How to Reverse a Bond Disbursement in REST Professional
How to Reverse a BPAY Payment in REST Professional
How to Reverse a Centrelink Receipt in REST Professional
How to Reverse a Creditor Disbursement in Rest Professional
How to Reverse a Direct Debit File in REST Professional
How to Reverse a Rent Receipt in REST Professional
How to Reverse a Sales Disbursement in REST Professional
How to Reverse a Sales Receipt in Rest Professional
How to Reverse a Sundry Receipt in REST Professional
How to Reverse an ABA File in REST Professional
How to Reverse an Outstanding Disbursement in REST Professional
How to Reverse Cheques in Rest Professional
How to Reverse Tenant Invoice Credit Receipts
How to Reverse a Tenant Refund in REST Professional
How to Setup and Use Recurring Transactions in REST Professional
How to Setup Linked Disbursements in REST Professional
How to Setup Split Invoicing in REST Professional
How to Sundry Receipt in REST Professional
How to Transfer a Holiday Booking from One Property to Another
iPayRent – Disabling “Allow Inexact Amount” for Tenant Download
How to Create & Reverse Journal Entries in REST Professional
Letting Fees in REST Professional
Processing a Bond Disbursement
Processing a New Tenancy Receipt
Processing a One-Off Creditor Payment
Processing a One-Off Owner Payment by Automatic EFT (Non-Clearing Database)
Processing a Sales Advertising Receipt
Processing a Sales Deposit Receipt
Processing a Sales Disbursement – Balance of Deposit to Vendor
Processing a Sales Disbursement – Balance of Deposit to Vendor Solicitor
Processing a Sales Disbursement from Sales Advertising
Processing a Sales Disbursement from Sales Commission
Processing Creditor Remittance and Payment
Processing Outstanding Disbursements
Processing Payments to a Creditor by BPAY
Processing Payments to a Creditor by Cheque
Processing Payments to a Creditor by EFT
Processing Tenant Download
Receipting a Tenant Holding Deposit
Receipting and Applying Tenant Invoice Credit
Reimbursing a Tenant for Repairs – Applying to Rent
Reprinting a Receipt
REST Professional Holiday Bookings Sundries / Sundry Payments Setup
Returned or Rejected Creditor Payments in REST Professional
Returned or Rejected Owner Payments in REST Professional
Reverse a Bond Receipt from Previous Period
Reversing a Rent Receipt
Reversing a Sales Receipt
Reversing an ABA File
Reversing Overcharged Management Fees in Rest Professional
Sales Advertising Funds Management
How to Setup Tenant Invoice Credit Feature
Tenant Invoicing with Creditor Disbursements
Tenant Refund – Apply Part to Invoices and Balance to Tenant
Tenant Refund – Full Amount
Tenant Refund – Pay to Multiple Tenants
Tenant Refund – Non vacating tenant
Tenant Refund – Apply all Overpaid Rent to Invoices
Transferring Sale Deposit to Investment Account
Uncleared Banking Sheet in REST Professional
How to Process a Refund of a Holiday Booking - Deposit & Sundries Paid (Previous Period)
How to Process a Refund of a Holiday Booking - Rent Only (Previous Period)
How to Process a Refund of a Holiday Booking - Rent & Sundries Paid (Previous Period)
Reports
Clearing Statements and Payments Procedure
Creating Global Comments on Owner Statements
Creating a Tenant Invoice/Statement
Creating a Tenant Invoice/Statement Global Comment
Emailing an Owner Statement (Clearing Statements)
Exporting REST Professional Information to Microsoft Excel
Export Data in REST Professional Version 14
File Changes Report in REST Professional
How to Create a Rent Invoice in REST Professional
How to Create an Owner Invoice in REST Professional
How to Generate a Sales Statement in REST Professional
How to Generate a Tenant Lease Dates Report
How to Generate a Vendor Invoice in REST Professional
How to Generate an Account Sale in REST Professional
How to Generate Property Authority Date Report in REST Professional
How to Generate the Advertising Summary by Sale In Rest Professional
How to Generate the Bond Reports in REST Professional
How to Generate the Business Summary Report in REST Professional
How to Generate the Consolidated Management Report Graph
How to Generate the Creditor Insurance Due Report
Property Status Report in Rest Professional
How to Generate the Management Report in REST Professional
How to Generate the Management Revenue Report in REST Professional
How to Generate the Owner Detail Report in REST Professional
How to Generate the Owners/Tenants by Property Report in REST Professional
How to Generate the Property Advertised Report in REST Professional
How to Generate the Property Detail Report in REST Professional
How to Generate the Sales Advertising Ledger in REST Professional
How to Generate the Sales Ledger in REST Professional
How to Process a One Off Creditor Payment in Rest Professional
How to Process a One Off Owner Payment – Clearing Statements
How to Process a One off Owner Payment in Rest Professional
How to Reconcile Holiday Booking Internal Accounts with Reports in REST Professional
How to Reproduce Owner Statements in REST Professional
How to Reprint a Clearing Statement in REST Professional
How to Setup and Use Property Reminders in Rest Professional
How to Setup and Use Statement Style 13 in REST Professional
How to use the Property Vacancy Grid in REST Professional
How to Use the Property Vacancy Report in REST Professional
How to Use the Vacancy Counter Report in REST Professional
Managements Gained and Lost Tracking and Reporting
New and Lost Management Reports
Owner Statement Sample Style 3
Owner Statement Sample Style 11
Owner Withhold Funds Bulk Entry
Reprinting and Emailing Owner Statements (Non-Clearing Database)
REST Professional Management Reports Calculations
The Management Fees Collected Report in REST Professional
Understanding a Tenant Ledger
Understanding a Quick Tenant Ledger
Understanding Commercial Reports in REST Professional
Understanding Holiday Booking Reports in REST Professional
Understanding Internal Account Transfer Balances in REST Professional
Understanding the Agency GST Report
Understanding the Residential Tenant Ledger in REST Professional
Understanding the Quick Tenant Ledger
Bank Reconciliation
Bank Reconciliation Procedure Checklist
Cheque Presented at Bank Differs to Amount in REST Professional
Enhanced Bank Reconciliation Adjustments
How to Change a Cheque Number in Rest Professional
How to Clear the Banking Sheet
How to do a Management Fee Breakdown Report in REST Professional
How to Reprint a Previous Months Bank Reconciliation
Month and Year End
Rest Professional & File Smart End of Financial Year Processing for Australia
EOFY - Frequently Asked Questions (FAQs) for Rest Professional - Australia
After-End-of-Financial-Year-Troubleshooting-for-Rest-Professional-Webinar
End-of-Financial-Year-for-Rest-Professional-Rest-only-Webinar---Australia
End of Financial Year for Rest Professional with File Smart Users Webinar - Australia
How to Charge Income and Expenditure Fees in REST Professional - Australia
How to Generate Income and Expenditure Reports in Rest Professional - Australia
EOFY - End of Financial Year Procedure if End of Month Run before 1 July in Rest Professional - Australia
WA End of Year Audit Procedure in Rest Professional
Processing End of Month in Rest Professional On Demand Webinar
How to Audit Tenant Invoice Credit
Configure the Mid-Month Wizard to Not Charge Postage
Owner Payments & Statements (Non-Clearing) in Rest Professional - Video
Configuring the End of Month Wizard
Configuring the Mid-Month Wizard
EOFY - Rest Professional End of Financial Year Procedure for Australia
End of Month Wizard - Bulk Printing Reports
File Updates Error - One or More Creditors have not Been Paid Out
Owner Payment End of Month Wizard Non-Clearing - Video
How to Charge Income and Expenditure Fees - New Zealand
How to Configure the Wizard to Add or Remove Steps
How to Generate Income and Expenditure Reports - New Zealand
How to Audit Tenant Holding Deposits
How to Generate Income and Expenditure Reports for Inactive Owners
How to Payout Internal Owners in Rest Professional
How to Setup Owners to be Paid Out at Mid Month
How to Use the End of Month Wizard (Clearing Statements)
How to Use the End of Month Wizard in Rest Professional
End of Financial Year Frequently Asked Questions (FAQs) - New Zealand
Income & Expenditure (End of Financial Year/EOFY) Fees - Creating an Internal Account and Account Code
Income & Expenditure (End of Financial Year/EOFY) Fees - Checking fees, Change Individual Fees, Update Fees via Global Changes
Income & Expenditure (End of Financial Year/EOFY) Fees - Charging and Cancelling Fees
Principals End of Month Checklist
REST Professional End of Financial Year Procedure for New Zealand
REST Professional New Zealand End of Financial Year Procedure (if ran End of Month before 1st April)
Sale End of Month Wizard Setup and Use
Sales End of Month Wizard - Bulk Printing Reports
Setup and Update Income and Expenditure Fees - New Zealand
Setup and Update Income and Expenditure Fees in REST Professional - Australia
Statement Printing – Couldn’t Find the Image File
Rest Professional Pre Mid-Month & End of Month Checklist
Diary
How to Add an Action/ Conversation Diary in REST Professional
How to print Action/Conversation Diary Notes in REST Professional
How to Setup and Use Pop up Reminders
How to Setup and Use the Commercial Diary in REST Professional
Outlook Synchronisation Not Working – Initializing
Portfolio Check Enhancements
User Security Level Definitions in Rest Professional
Client Communications
Bulk Email - Export Email Addresses to an Excel Spread Sheet
Bulk Emails Losing Formatting in REST Professional
Create a Date in Mail Merge Documents
Create a Mail Merge Template
Creating an SMS Merge Template in REST Professional
Error 5981 when Merging REST to a Word Document
How to Change Microsoft Outlook Security Settings in REST Professional
How to Create and Edit a Mail Merge Template in REST Professional
How to do a Mail Merge in REST Professional
How to do an Email Merge in Rest Professional
How to do an SMS merge in REST Professional
How to Export Data in Rest Professional
How to Setup SMS Messaging through Commerce Australia
List of Merge Fields in REST Professional
Managing ADL Forms in REST Professional and fileSMART
Merging – Error Accessing Internet REST Professional
Owner or Tenant Label Printing in Rest Professional
Ray White G5 Mail (Gmail) without Outlook and Rest
REI Forms Integration with Rest Professional
REST Professional Owner & Tenant Portal Brochure Template
REST Professional Owner & Tenant Portal Brochure Template Instructions
RockendSMS Enhanced Integration in Rest Professional
Rockend SMS
Runtime Error 75 when Merging in REST Professional
Sending a Bulk Email Merge
Sending an Individual Email from a Master File
Sending an Individual SMS from a Master File
Updating Mail Merge Fields in Inspection Letter Templates
REST Communicator Service
realbenchmark Overview
Automated KPI Report Definitions
Configuring Owner and Tenant Portals in REST Professional
Discover realbenchmark On Demand Webinar
Do More with REST Communicator
Inspection Manager Integration
KPI Reports with Rest Communicator
Owner and Tenant Portals with REST Communicator
RockendSMS - Add a New User to my RockendSMS Account
Owner Portals Showing Date in US Format
realbenchmark Setup Guide
REST Communicator - How to Restart the Services
How to Setup Rest Mobile with Rest Communicator
Setting Up Enhanced Integration REST Professional and fileSMART
Using Enhanced Integration REST Professional and fileSMART
Web Advertising to REIWA with REST Communicator
Runtime Error 52 in Rest Professional
System Settings
Activating Unique Alphas
Adding a Global Comment to an Owner Statement
Adding a Global Comment to a Tenant Statement/Invoice
Bank Platforms Compatible with BPAY in Rest Professional
Changing Banks, Entity (ie ABN, Company Name) or Trading Name in Rest Professional
Changing from Exclusive to Inclusive Paid to Dates
Cheque Stationery Sample for REST Professional
Clearing Statements vs Non-Clearing Statements
Configuring Tenant Invoicing with Creditor Disbursements
Configuring Web Advertising Settings
Displaying the Agent ABN on Statements and Invoices in REST Professional
Duplicate Creditor Disbursement Warning
Elders Group – Set up Statement Fee Procedure
How to Activate Clearing Statements in REST Professional
How to Change a Property Manager Through Global Changes
How to Change the Postage & Sundries Description in REST Professional
How to Change Owner Statement and Creditor Email Text
How to Create New Manager types in REST Professional
How to do a Global Change to Owner Statement Styles in REST Professional
How to do a Global Change of Property Manager
How to Enforce Unique Tenant Codes in REST Professional
How to Setup Web Advertising from Rest to www.realestate.com.au
How to Globally Change Inspections in REST Professional
How to Globally Change Postage & Sundries in REST Professional
How to Purge and Compress Property Maintenance Records
How to Reduce Time Audit Backups Take in Rest Professional
How to Setup an ABA File Path in REST Professional
How to Setup and Charge Owner Bank Charges in REST Professional
How to Setup and use ADL Forms in REST Professional
How to Setup and Use Automatic Bond Reconciliation in REST Professional
How to Setup and Use Tenant Direct Debits
How to Setup and Use the Inspection Planner in Rest Professional
How to Setup and Use the Portfolio Checker
How to Setup Credit Card Surcharges in REST Professional
How to Setup DEFT Remittance Slips in Rest Professional
How to Setup REST Professional to Pay Rent Past Vacate Date
How to Setup REST Professional Web Advertising for rent.com.au
How to Setup SMTP in Rest Professional
How to Setup Sub-Meter Invoicing in REST Professional
How to Setup to Email Tenant Statement Invoices in REST Professional
How to Setup to not Print Emailed Owner Statements
How to Setup Window Cards in REST Professional
How to Update an Incorrect GST Amount in REST Professional
Import Tenant Applications from 1Form
iPayRent - How to Process a Tenant Download File
iPayRent – Tenant Download Set Up
Interest on Arrears for Advanced Commercial
Outlook Synchronisation Setup and Use
Receipt Formats in REST Professional
Setup and use of Business Alerts in REST Professional
Set up Water Usage in Company Details
South Australia Water Usage Metering
Tenant Download with ANZ Fileactive
Updating an incorrect BOMA Code (Chart of Account) in Rest Professional
Water Usage Calculations in Rest Professional
Westpac ABA Files – Westpac Live Platform
How to Setup Window Cards in REST
REST Professional Owner & Tenant Portal Branding Setup
How to Setup the Logo in Rest
How to update your Company email address in REST Professional
REST Professional Cannot Detect Email to Save to Document Management
Guidance for Removing Invalid Redirected Printers in Rest
Common Questions
How can I do a Mail Merge in REST Professional?
How do I enter a Rent Increase in REST Professional?
How do I process a Journal in REST Professional?
How do I process a One off Owner payment?
How do I reverse a Cheque in REST Professional?
How do I Separate Properties and Owners?
REST Professional V15.5 – Adjust Tenant Reports Menu
How to Set up Document Management in Rest Professional
Product Updates
Rest Professional Upgrade Instructions Version 20
Rest Professional Version 19 Release Notes
Rest Professional Version 18.5.03 Release Notes
Rest Professional Version 18 General Release Notes
Rest Professional Version 17.5.05 Release Notes
Rest Professional Version 17.5.04 Release Notes
Rest Professional Version 17.5.03 Release Notes
Rest Professional version 17.0.04 Release Notes
REST Professional Version 17.0.03 Release Notes
REST Professional Version 16.5.04 Release Notes
REST Professional Version 16.5.03 Release Notes
REST Professional Version 16.0.04 Release Notes
Rest Professional Version 20 General Release Notes
REST Professional Version 16 Release Notes
REST Professional - Upgrade databases from an earlier version
Asbestos Information and Inspection Report in REST Professional
Additional Owner Contacts Setup and Use in Rest Professional
DEFT Creditors Setup and Use guide for Rest v15.0.06
REST Professional Version 15.0 and fileSMART Version 7.5 Features
Tenant Payment Summary in REST Professional
REST Professional Version 15.0 Release Notes
Show Payee Details on Payment Reports in REST Professional
History Recovery with REST Professional Version 15 Upgrade
Tenant Invoicing Notes in REST Professional Version 15.5
Tenant Invoice - Disburse to Creditor Setup and Use Guide in REST Professional
Tenant GST Exempt setting in REST Professional Version 15.5 and fileSMART Version 7.6.1
fileSMART Tenant Invoices Setup and Use Guide
REST Messenger Upgrade Instructions
Previous Releases
How to Upgrade Rest Professional - Video
Installation Guides
Rest Professional System Requirements
How to Install REST Professional onto a New Computer
Could Not Read Configuration when Opening REST Professional
How to Connect and Disconnect REST Professional Databases
How to install REST Messenger - YesBookIt and MyDesktop
How to Relocate a Rest Professional Database
How to Setup Printers in REST Professional
How to Uninstall and Reinstall the REST Professional Program
Rest Communicator Installation Guide
Automatic User Logout in REST Professional
You are licenced for Concurrent Users Message
Choosing to host a REST Database on a NAS Storage Device
How to Restore a Rest Professional Database from backups
Supporting Microsoft Office Integration with Rest Professional
How To Run the System Requirements Tool for Rest Professional
How to Install a New / Additional Rest Professional Database
Accessing Desktop Applications from your Office PC when Working Remotely
Property Tree Migrations
Pre Migration Resources
Configuring your Rest Professional System Options in Preparation for Property Tree
Preparing for your financial migration
Purging Maintenance Requests Prior to Migrating to Property Tree
Rest Professional to Property Tree - What Migrates & What Doesnt
Preparing your Data for Migration
Pre Migration Wizard
Getting Started with the Pre Migration Wizard
Completing Validation Checks and Account Mapping
Account Mapping Video
Backing up to cloud via the Pre Migration Wizard
Rest Professional User Voice
How to Use myMRI Portal
How to Add direct Deposit Details to Tenant Invoices & Statements
File Smart
Using fileSMART
Getting Started
Creating, Editing and Archiving Users
fileSMART Administrator
fileSMART Backups
fileSMART Toolbar Overview
Getting to Know the fileSMART Archive Screen
How to Add a New User in fileSMART
How to Edit Labels
fileSMART on a Microsoft Surface Pro
Sample Correspondence to Owners Introducing fileSMART
Update fileSMART from the Trust Program
Using Enhanced Integration REST Professional and fileSMART
Standard Document Types for STRATA Master
Standard Document Types for Property Management
How to change a user's password for fileSMART
Archiving and Searching
Adding a New Document Type in fileSMART
Creating and Deleting a Stamp
A Guide to Uploading Photos
Archiving a Document for an Inactive Property
fileSMART Share End User Guide
fileSMART Share User Guide
How to Send an Archived Document Back to the Pending Queue
How to Archive emails to fileSMART
How to Bulk Edit Documents in fileSMART Archive
How to Create a New Document Type in fileSMART Archive
How to Edit an Archived Document
How to Locate Documents for Inactive Properties
How to Merge Documents in fileSMART
How to Split Documents in fileSMART Archive
Importing into fileSMART Archive
Microsoft Outlook Plugin
Split Owners
fileSMART Annotations
How to Archive
How to Search
How to Bulk Edit Documents in fileSMART Archive
Why can't I find my documents after changing an alpha code?
Workflow
REST Professional Barcode Template for Watercare NZ Notices
File Smart Workflow Overview
fileSMART Workflow Assist Tutorial
fileSMART for Property Management Workflow Setup and Use Guide
fileSMART for Property Management – Owner and Tenant Water Usage Invoicing OCR Configuration
fileSMART for Property Management Workflow Assist Setup and Use Guide
fileSMART for Property Management Owner and Tenant Water Invoicing Workflow
Rest Barcode Invoice Processing Workflow in fileSMART
fileSMART for STRATA Master Workflow Setup and Use Guide
fileSMART for STRATA Master Workflow Assist Setup and Use
fileSMART for STRATA Master Workflow QR Code Setup and Use Guide
Workflow Processing and Maintenance Manager
How to Show or Hide Notifications from fileSMART Archive Workflow
fileSMART Workflow Assist stop processing emails for clients with Microsoft Office 365
PrintMail
Clear Duplicate Statements from fileSMART Printmail
Error when Trying to save a PrintMail Generated PDF from within Adobe Reader
Documents Sent to Pending Queue by fileSMART Printmail Autoarchive
File Smart Print Mail End of Financial Year Process
Setting up additional contacts in Rest Professional and File Smart Print Mail
fileSMART PrintMail Tutorial
How to Create a New Job in fileSMART PrintMail
How to Edit a Job in fileSMART Printmail
fileSMART PrintMail Collation and Document Redaction Setup and Use Guide
How to Reprint a Document from a Completed Collation
How to Edit Contact Information in File Smart Print Mail
How to Attach a PDF to a Collation in fileSMART Print
How to Send a Newsletter Through fileSMART PrintMail
How to complete or remove an incomplete collation in fileSMART PrintMail
EOFY Checks for Console and PrintMail
Common Questions
How do I upgrade to the latest Version of File Smart?
How do I use the Workflow feature in fileSMART?
How to prevent emails from fileSMART PrintMail being blocked as spam
How to Clear a User Licence
How do I provide fileSMART Access to a Strata Searcher?
Items to be Excluded From AVG Firewall and AV
PDFs in fileSMART Archive Open in a Separate Window
How to Disable a User in fileSMART Archive
How do I install fileSMART PrintMail
How do I add a user in fileSMART Archive?
How do I Bulk Edit Documents in fileSMART Archive?
How to Attach a PDF to a Collation
Why is the text jumbled when I print a PDF to the fileSMART Archive Printer?
Setting up Scanning to fileSMART
How to do End of Month with fileSMART PrintMail
Why can't I open fileSMART Archive after I log in?
How do I set up Scanning to fileSMART Archive?
Issue Printing to File Smart - Unable to Open File
Product Updates
File Smart Version 9.0.7.0 Release Notes
File Smart Version 9 Release Notes
fileSMART Upgrade Guide
File Smart Version 8.5 Release Notes
File Smart Version 7.11 Release Notes
Previous Releases
fileSMART Version 7.0 Features for Console
File Smart Version 7.9 Release Notes
fileSMART Version 7.10.1 Release Notes
fileSMART Version 7.7.2 General Release Notes
fileSMART Version 7.5 Release Notes
What's New in fileSMART Version 7.5
fileSMART Version 7.0 Features for STRATA Master
fileSMART Version 7.0. Release Notes
fileSMART Version 6.6 Enhancements for STRATA Master
fileSMART Version 6.5.3 Release Notes
File Smart Version 8 Release Notes
Installation Guides
fileSMART Outlook Add-in - Installation and User Guide
fileSMART Post Installation Instructions
fileSMART Workstation Installation Instructions
File Smart System Requirements
How to relocate a File Smart Server
fileSMART PrintMail Installation Guide
fileSMART Printers Installation Guide
File Smart PrintMail - Send emails using Microsoft Office365 (SMTP)
File Smart User Voice
Blank pages appearing in documents that are scanned to File Smart Archive
Strata Master
Using Strata Master
Accounting
Barcode Scanning for Creditor Invoices in STRATA Master and fileSMART
Create Multiple Miscellaneous Owner Invoices Quickly in Strata Master
Creating a Miscellaneous Owner Invoice
Creating Additional Entitlement Sets
Downloading a Bank File to Strata Master
Editing a description on a Creditor Invoice
General Guide to Fixing Transaction Errors in Strata Master
How to Record Dishonoured Amounts in STRATA Master
Levies Due Does Not Balance With Levy Positions Report in Strata Master
Levy Discounting User Guide
Transfer Funds From Admin To Capital Works / Sinking / Reserve Funds - Strata
Bank Reconciliation
Bank Reconciliation Does Not Balance
Cash and Cheque Deposits To the Strata Trust Account - Banking
How To Tick Off Transactions - Bank Reconciliation
Saving your Bank Reconciliations in Strata Master
Cheque Presented At Bank for a Different Amount Than in Strata Master
Cheque is Presented at Bank for a Different Amount in Strata Master
Steps to Bank Reconciliation in Strata Master
Locating Details of an Unpresented Deposit in Strata Master
Credit Lot
Cancel a Credit to a Lot
Credit a Lot With No Levy Due in Strata Master
How to Credit a Lot in Strata Master
Debt Recovery
Issuing Staged Debt Recovery Notices by Email with SMS option
Staged Debt Recovery Setup and Use Guide
Lot Owner With Overdue Invoice Doesn't Show in Debt Recovery in Strata Master
Cancelling Management Fees after Cancelled Debt Recovery Run in Strata Master
Cancelling Debt Recovery for an Individual Lot Owner
Cancelling a Debt Recovery Fee from a Lot Owner in Strata Master
Waiving a Debt Recovery Fee in Strata Master
Direct Debit
Resolving Levy Notice Error After DEFT Direct Debit Setup in Strata Master
Cancelling a DEFT Direct Debit Authorisation Made by a Lot Owner for Strata Master
End of Year Procedures
How to Change a Financial Year End
Strata Master End of Year Procedures (Australia excluding WA Users)
Strata Master End of Year Procedures (New Zealand)
Strata Master End of Year Procedures (WA)
Auto Reversing Journals in Strata Master
GST and Tax
Income Tax Calculation Worksheet Setup & Use
Set up a GST Creditor and Paying GST
Pay Income Tax in Strata Master
Pay GST Component Only of an Invoice in Strata Master
BAS Report - Reconciliation of GST Control in Strata Master
Receipt a GST Refund in Strata Master
Making a Plan GST Registered in Strata Master
GST On Opening Balances in Strata Master
Journals to correct GST on Receipts in Strata Master
Journals to Correct GST on Payments in Strata Master
GST Payment When One Fund is a Refund and One Fund is a Payment in Strata Master
Correct a BAS difference of equal amount in Admin and Capital Works in Strata Master
Understanding First BAS After Opening Balances in Strata Master
Deregistering a GST Registered Plan in Strata Master
Interest
Understand Negative Interest on an Owner Ledger in Strata Master
Charge Accrued Unpaid Interest in Strata Master
Find Which Plans Are Ticked to Charge Unpaid Interest on Paid Levies in Strata Master
Investment Accounts
Interest
Closing an Investment Account
How to Create an Investment Account
Reconciling an Investment Account
Transferring (Redeeming) Funds from an Investment Account to Strata Master Trust Account
Transferring Investment Funds from One Investment to Another Investment in Strata Master
Fees Charged for Closed Investment Account in Strata Master
Journals
How to Create or Enter a Journal - Strata Master
Move Transactions From Admin To Capital Works / Sinking in Strata Master
How to Reverse a Journal in Strata Master
Levies
Cancelling Levy By Owner
Post or Process a Levy for One Owner
Cancelling a Levy Discount Receipt on a Strata Master ledger
Post or Process a Quarterly Levy for a Plan in Strata Master
Post or Process a Once Off Levy for a Plan in Strata Master
The Advanced Levy Function adding instalments same levy year in Strata Master
Levy posted to Wrong Fund in Strata Master
Editing or Cancelling Penalty Interest on Levies in Strata Master
Post An Equal Amount Levy in Strata Master
Cancel a Posted Levy For All Lots of A Plan
Cancel Or Edit a Miscellaneous Owner Invoice in Strata Master
Rounding of Levy Figures in Calculate Levies in Strata Master
Add an Additional Levy to Show in Current Budget in Strata Master
Management Fee
Management Fee Previous Month Not Processed in Strata Master
Changing Standard Management Fee for 1 Plan in Strata Master
View Standard Management Fees Charged to Strata Plans in Strata Master
Edit or Delete a Quantity Management Fee in Strata Master
Batch Charging Management Fees in Strata Master
Charge a Fee When Issuing Levy Statements in Strata Master
Opening Balances
Entering Prepaid Unallocated Funds in Opening Balances in Strata Master
Entering Lot Arrears After Take On Opening Balances Completed in Strata Master
Entering Unallocated Funds After Take On Opening Balances Completed in Strata Master
Not all Information is Available for Opening Balances in Strata Master
Entering Lot Details Into the "Levies" Tab In Opening Balance Entry Screen In Strata Master
Entering Creditor Invoices In Opening Balances in Strata Master
Entering Accrued Interest in Opening Balances in Strata Master
Issuing a Levy Notice on a Phantom Levy in Strata Master
Payments / Creditors
How to Search/Cancel Payments in STRATA Master
Unpresent a Presented Payment in Strata Master
STRATA Master - How to Process a One-off Payment
Payments by Quick Pay Strata Master
Error Message Re Cheque Number in Strata Master
Cancel a Cheque in Strata Master
How to Pay Invoices Already Entered in Creditor Invoicing in Strata Master
Use Quick Pay to Pay a Lot Owner or Creditor in Strata Master
Electronic Banking Bpay and EFT
Bulk BPAY Setup & Use in Strata Master
How to Correct a Rejected BPAY File – Incorrect CRN
Direct Entry Payment Returned - General Trust
Direct Entry Payment Returned - Individual Accounts
Rejected BPAY File – Incorrect Biller Code – Macquarie Bank Customers
Duplicate CRN message in Creditors BPay in Strata Master
BPay ID Required Message in Strata Master
Cancel a Batch (Bank Rejects Upload) in Strata Master
Update a BPAY CRN (Reference) number in Strata Master
BPay in Strata Master Rejected by the Bank After Upload
Creditor
Steps to Reversing Creditor Payments Strata Master
Creditor Invoice is Not Paying in Strata Master
Re-Send a Remittance Advice to a Creditor
Add a Creditor in Strata Master
Enter a Credit Note From a Supplier/Creditor in Strata Master
Edit a Creditor Invoice in Strata Master
Invoicing
How to Part-pay an Invoice
Splitting one BPay invoice between two or more Strata Plans
When an Invoice has Been Paid from the Wrong Plan
Change a Biller Code on a Creditor Payment in Strata Master
How to Process Creditor Invoices in Strata Master
Schedule Invoice To Be Paid On A Particular Date In Strata Master
Correcting an Expense Account Used in a Creditor Payment in Strata Master.
Add a Creditor Type in Strata Master
Receipting
How to Process a Dishonoured Receipt in STRATA Master
How to Process an Allocation Receipt
Bank Download Failed
Reversing a Receipt Allocated to Old Bank Account After Bank Change
Receipt to Unallocated Funds
Cancel A Lot Owner Receipt
Unposted Levy Receipt in Strata Master
Funds Receipted to the Wrong Lot in Strata Master
How to Process a Receipt in Strata Master that is already on the Bank Statement
How to Process a Receipt for Cash or Cheque in Strata Master
Cancel an Allocation Receipt in Strata Master
Receipting Unidentified Funds to a Single Trust Account in Strata Master
Exception Report for Bank Download in Strata Master
Ticking 'Banked' on a Receipt in Strata Master
Creating a Receipting Message For a Lot in Strata Master
Generate a List of Receipts in Strata Master
Understanding Dating of Receipts In Strata Master
Reprint a Receipt in Strata Master
Single Trust
Allocating Unidentified Funds in a Single Trust in Strata Master
Status Reports
Invoicing for a Status Certificate in Strata Master
Reversing a Status Report Fee Receipt Strata Master
How To Issue a Status Certificate (Section Report) in Strata Master
Submetering
Submetering - changing the Lots listed on a meter
Set Up Submetering in Strata Master
Invoicing Submeters in Strata Master
Submeter Invoicing Did Not Complete
Error 91 in Submetering Process in Strata Master
Submetering Units Must be Positive in Strata Master
Unable to Edit a Transaction in Search/Edit Transactions in Strata Master
Reversing a Transfer Money Between Funds Transaction in Strata Master
Understanding Reports or Figures
Account Required is Not Found in Selection Given in Strata Master
Balance Sheet Does Not Balance
Balance Sheet Receivables does not Correspond with Levy Position Report in Strata Master
BMC Setup and Use in Strata Master
Methods of Recording for Special Purposes in Strata Master
Search for a Transaction
Understanding Double Entry Accounting
Compare Available Funds Figure And Bank Statement Cash in Strata Master
Management
Add a New User or Staff Member - Create Log in Details
Adding an Agent or Building Manager in Strata Master
Adding or Changing a Creditor Card Description in Strata Master
Auto-Archiving documents from Strata Master
Auto-Recovery Management Fee Setup and Use Guide
Bank Statement Filing
Cancel or Reprint Debt Recovery Notices
Change an Account Code
Change a Levy Description
Checklist - New Plan Not Managed
Conversion from the Internal Document Register
fileSMART Creditor Invoicing (FSCI) Screen
Frequently Asked Questions in fileSMART
Mail-merge fields available in STRATA Master
Providing fileSMART Access to a Strata Searcher
Strata Master Run Time Error 94 or 5
Using fileSMART Integration with STRATA Master
Ledgers
Understanding a Lot Owner Ledger in Strata Master Article 3
Understanding a Lot Owner Ledger
Understanding a Lot Owner Ledger in Strata Master Article 2
Understanding a Receipt not Showing Levy Allocation on Owner Ledger in Strata Master
Licence
Message that All Licences are in Use in Strata Master
Strata Master Licence Information
Lots
Merging Duplicate Owner Cards Strata
Unlink Owner Lots that are Linked in Strata Master
Find a Lot Linked to a Bounced Agent Email in Strata Master
Can I Delete a Lot in Strata Master
Change a Name on a Lot in Strata Master
Link Lots in Strata Master
Access A Full Owner Ledger for Earlier Periods in Strata Master
Existing Strata Plan Lot is Subdivided to 2 or more Lots in Strata Master
Debt Recovery Message When Changing Owner on a Lot in Strata Master
Change an Agent on a Lot in Strata Master
Management Fees
Changing Management Fee for All Plans in Strata Master
Overview of Management Fee Types in Strata Master
Annual or 6 Monthly Management Fees in Strata Master
Comparing Standard and Split Management Fees in Strata Master
Quantity Management Fees Not Processed in Strata Master
Accessing the Agency Creditor Card in Strata Master
Stop or Start Printing of Management Fee Invoices in Strata Master
Accessing the List of Status Reports Issued in Strata Master
Plan
Taking On a Previously Managed Plan
Import and Export Static Data - Importing New Plan
Reminders and Registers
Keeping a Key Register in Strata Master
Reminders Setup and Use Guide
Viewing Reminders for Other Users
Add a Diary Item in Strata Master
Add a Register Contract Item in Strata Master
Repairs and Maintenance
How to Close Multiple Quote Requests in STRATA Master
Utility – Close Diary, Quotes and Work Orders
Work Order Comment for 1 Plan in Strata Master
Repairs and Maintenance Setup and Use Guide
Compliance
Changing Creditor Compliance in Strata Master
Compliance Register Setup and Use Guide
Change Manual Compliance on a Creditor to System Calculated in Strata Master
Search a Report of Transaction Changes Made in Strata Master
Association Type
Overview of Strata Plan Association Types in Strata Master
Edit Strata Plan Association Type Details in Strata Master
Delete an Association Type in Strata Master
Meetings
Meeting Wizard Setup and Use Guide
Unfinalise a Strata Meeting
Owner portal
Owner cannot locate a document on Strata Owner Portal
Owner Unable to Login to Strata Owner Portal
On Line Voting
Online Voting References
Online Voting References - New South Wales
Online Voting References - Queensland
Online Voting References - Victoria
Reporting
Building Managers in Strata Master
Change or Edit a Time Charge Record in Strata Master
Checks and Balances in Strata Master
Editing an Expense Account in Search/Edit Transactions in Strata Master
Interim Reporting Setup and Use
Levy Wizard Delivery Method Options Explained in Strata Master
Microsoft Outlook Pop Up Message When Emailing from Strata Master
Recording Loan Repayments in Strata Master
Reports to Print Prior to Restore and Rekey of Data in Strata Master
Rollover a Financial Year in Strata Master
Strata Community Association Members Disclosure Statement 1 July 2021
Strata Plan Has 2 or More Street Frontages and Addresses in Strata Master
Time Charging in Strata Master
VCAT Notices in Strata Master
Adding
Add a Non-Lot-Owner as a Committee Member in Strata Master
Add an Account to Chart of Accounts in Strata Master
Adding a Dummy Plan to Test Owner Portals in Strata Master
Brief Steps to Add a New Plan or Owners Corporation
Add an Additional Debtor in Strata Master
Locating an Un-Managed Plan or Part Entered Plan in Strata Master
Add an Additional Address to a Strata Plan in Strata Master
Add an Associated Lot to a Lot in Strata Master
Budgets
Add a Budget for a Group in Strata Master
Adding a Budget in Strata Master
Budget is Not Showing in Report in Strata Master
Opening/Closing Balances on Budget screen in Strata Master
Fixing Expense Figure at Top of Budget Report in Strata Master
Edit a Budget in Strata Master
Debt Recovery
Lot Owner Not Showing on Debt Recovery List
Assigning a Lot to A Debt Collector in Strata Master
Assigning a Debt Collector to a Plan/Owners Corporation in Strata Master
Notifying Debt Collector of Payments in Strata Master
List of Excluded Lots and Payment Plans in Strata Master
Adding a Payment Plan to a Lot in Strata Master
Arrears Figures For A Past Date in Strata Master
Debt Recovery Template is Blank or Not Correct In Strata Master
Process Manual Notification of Debt Recovery to Debt Collector in Strata Master
Generating an Arrears Report in Strata Master
Deleting
Can a General Ledger Account Be Deleted in Strata Master
Emailing
Errors When Emailing in Strata Master
Configuring Agent Emails and Levy Notice Emails to Agent in Strata Master
Removing Semicolons Between Email Addresses in Strata Master
Group
Financial Reporting Transactions by Group
Closing a Group in Strata Master
What is a Group in Strata Master and How to Set One Up
Add An Existing Expense to a Group in Strata Master
Moving a Transaction Between Groups in Strata Master
Insurance
Recording Insurance Premiums in Strata Master
Recording Insurance Claim Details in Strata Master
Recording Insurance Claim Funds Received in Strata Master
Lots and Ledgers
Accessing a Previous Lot Owner Card
Generating a Lot Owner Ledger in Strata Master
Meetings
AGM Report Preparation Setup and Use Guide
Meeting Agenda or Minutes Will Not Preview
Some Agenda Motions Not Showing in Meeting Minutes in Strata Master
Attendees List Not Populating in the Meeting Minutes in Strata Master
What Does Full Page Mean in Agenda Configuration in Strata Master
Changing Agenda Motions in the Meeting Wizard in Strata Master
Quick List for Checking On-line Voting Set up in Strata Master
Editing the Meeting Agenda or Minutes Template in Strata Master
Change Order of Agenda Items in a Meeting in Strata Master
Printing
Interim Reports – Not All Plans Are Printing
How to Print a Schedule of Management Fees for an Individual Corporation
Printer or Print Preview Problems
Print a Miscellaneous Owner Invoice or Submeter Invoice
Bing Mailroom Printing Strata
Print or Re-Print a Levy Notice in Strata Master
Using a Non-Duplex Printer with VCAT Form in Strata Master
Strata Hub
Quick Introduction to Strata Hub Set up and Process in Strata Master
Strata Hub Changes in Strata Master version 15.0.5
Roll Back A Tax Year End in Strata Master
Issue Lot Owner Statement for One Lot Owner in Strata Master
SMS Not Working When Sending Levies or Debt Recovery Reminders from Strata Master
Bank Statement Filing Issues in Strata Master
Status Reports Issued in Strata Master
Understanding Calculations of the Mandatory Audit Report in Strata Master
About the Mandatory Audit Report in Strata Master
Edit a Quantity Management Fee Detail in Strata Master
Understanding Manager Name on Levy and Remittance Emails in Strata Master
Understanding Cause Of Blank Payee On Detailed Expenses Report in Strata Master
Corp Screen Plan Search Shows More Than One Plan With Same Number in Strata Master
Reports
Strata Communicator Service
Owner and Committee Portals with Strata Communicator
Setup Documents on the Portals for Strata Master
Strata Mobile with STRATA Communicator
Strata Master and MEETING Master Integration
How to Create your own Customised Portal Brochure
Strata Master Communicator - How To Restart the Services
Meeting Master Not Syncing to Strata Master
Checklist for Owner Portal Set Up
Issue Owner Portal Log in through Web Access Wizard
System Settings
Displaying Images Setup and Use
Cannot Backup in Strata Master
Change Sender Email Address for Levies
Creating a Backup in Strata Master
File Smart Configuration in Strata Master
How To Run a System Requirement Tool Test
Strata Master Additional Contacts
SMS Credentials Error in Strata Master
Errors
Error Loading Meeting Status in Strata Master
Strata Master Error Referring to UDL
Strata Master Error Messages
Strata Master Error 2147467259 - DataBase Access Error
Error pdftk.exe Has Stopped Working in Strata Master
Error 91 with Internal Error in Strata Master Meeting Register
Error 2147024882 When Upgrading Strata Master
Error 3591 With Banking Files in Strata Master
Error 457 and Lots Cannot Be Seen in Strata Master
Mail Merge Error 4605 in Strata Master
Error 429 in Strata Master
Logo/ Header
Logo is Not Showing on Reports and Meetings in Strata Master
Report Header is Overlapping the Logo in Strata Master
Printers
Duplex printing from the Levy Wizard in Strata Master
Guidance for Removing Invalid Redirected Printers in Strata Master
Resetting Strataprinters.ini File
Printer Test Strata Master
Printer Set Up and Changes in Strata Master
Cheque Printer Alignment Settings in Strata Master
To Add
Add a Comment to a Levy Notice in Strata Master
Adding Additional Information to a Levy Notice
How to Add an Additional Comment to All Quote Requests in Strata Master
How to Add an Additional Comment to All Work Order Requests
Bank Statement to Show Creditor Name from Strata Master
Templates
Levy Notice Template Format in Strata Master
Template Cannot Be Found in Strata Master
Template Folder Prior To and After an Upgrade in Strata Master
Edit a Status (Section) Certificate Template in Strata Master
Creditor Compliance by Agency in Strata Master
How Single Trusts and Individual Trusts Differ in Strata Master
What is Allocation Order of Receipts in Strata Master
Changing Allocation Order of Receipts in Strata Master
Changing Banks, Entity (ABN, Company Name) or Trading Name for Strata Master
Contacts
Edit an Agent Contact Card in Strata Master
Merge Duplicate Agent Contact Cards in Strata Master
MyMRI Client Portal
Logging a Case on MyMRI Client Portal
Common Questions
Accessing Unallocated Funds in STRATA Master
How do I upgrade to the latest Version of Strata Master?
How do I install STRATA Master onto my computer?
How is Daily Levy Interest Calculated in STRATA Master
How to Close a Building – General Trust Account Configuration in STRATA Master
How to Close a Building – Individual Bank Account Configuration in STRATA Master
How to Refund a Levy Payment to an Owner in STRATA Master
How to Refund Levy When the Lot is not Prepaid in STRATA Master
Installation instructions for SQL 2014 Express
Accounting for Prepaid Expenses and Accruals
Unable to login to STRATA Master - License User Limit Exceeded
SQL Express in place Upgrade for Strata Master
Product Updates
Strata Master Version 15.5.5 Release Notes
Strata Master Version 15.5.4 Release Notes
Strata Master Version 15.5.3 Release Notes
Strata Master Version 15.5.2 Release Notes
Strata Master Version 15.0.6 Release Notes
Strata Master Version 15.0.5 Release Notes
Strata Master Version 15 Release Notes
Strata Master Version 14.5 Release Notes
Strata Master Version 14 Release Notes
Direct Debit with Strata Master
MRI Strata Connect How to Guide
StrataVote How To Guide
Levy Interest Rate Guide
Upgrading STRATA Master
Strata Master Version 12.5 Release Notes
Online Invoice Approvals Guide
Levy Interest Rate Update - WA Clients
Strata Master Version 12.0 Release Notes
Enhanced SMS Guide
Previous Releases
STRATA Master Version 10.0 Release Notes
STRATA Master Version 10.5 Release Notes
Strata Master Version 11.5 Release Notes
STRATA Master version 9.5 Upgrade Training
Strata Master Version 11.0 Release Notes
Strata Master Portals Upgrade
STRATA Master Version 9.1 Release Notes
STRATA Master Version 9.1 Upgrade NSW Legislation Features
STRATA Master Version 9.1 Upgrade Training Features
STRATA Master Version 9.0. Release Notes
STRATA Master Version 9.0 Features On Demand Webinar
STRATA Master Version 8.5.3 Release Notes
STRATA Master Version 8.5 Features
STRATA Master Version 8.0.4 Release Notes
STRATA Master Version 8.0 Features
STRATA Master Version 7.5.7 Release Notes
STRATA Master Version 7.5 Features
STRATA Master Version 7.0.4 Release Notes
Error Code 1721 when upgrading or installing STRATA Master
Interest Rate Changes - WA Legislation Update 1 May 2020
Strata Master Version 12.0.3 Release Notes - WA Legislation Update
Strata Master Version 12.0.4 Release Notes
Installation Guides
How to Install a new STRATA Master Server
How to Install Strata Master onto a New computer
How to Relocate a Strata Master Database
Strata Communicator Installation Guide
About Strata Master Custom Headers (Logos)
STRATA Master Cloud Hosting
Strata Master System Requirements
Supporting Microsoft Office Integration with Strata Master
Strata Master Top Tips
Tip #1 - Quickly Email All Owners in a Building
Tips #2-5 - Mail-Merge Mastery
Tip #6 - Group Tasks Using a Diary Record
Tip #7 - Rebalance a Balance Sheet
Tip #8-9 - Legislation Compliance Reminders
Tip #10 - Bulk Closing Work Orders
Tip #11 - Reminders
Tip #12 - STRATA Mobile
Tip #13 - By-Law Breaches
Tip #14 - Quick Work Orders
Tip #15 - User Diary
Tip #16 - Assets
Strata Master Top Tip #109 - Auto-hold all invoice payments
Strata Master Top Tip #110 - Extended Owner Ledger
Strata Master Top Tip #112 - Detailed and brief financial statements
Strata Master Top Tip #113 - Correct Display Settings
Strata Master Top Tip #114 - Unpaid invoice from last financial year
Strata Master Top Tip #115 - Direct Debit Setup
Strata Master Top Tip #116 - View Direct Debit Enabled Lots
Strata Master Top Tip #117 - Email Remittance of Management Fees
Strata Master Top Tip #118 - Unidentified Receipt
Strata Master Top Tip #119 - Building Managers as a Contact
Strata Master Top Tip #120 - Multiple Receipting
Strata Master Top Tip #121 - Miscellaneous Invoice Reprinting
Tip #17 - Tradies
Strata Master Top Tip #111 - Multiple General Ledgers
Tip #18 - R & M Preferences
Tip #19 - Debt Recovery Exclusions
Tip #20 - Change Manager
Tip #21 - Portal Privacy
Tip #22 - Quick Reports
STRATA Master Top Tip #23 - Quantity Management Fees
STRATA Master Top Tip #24 - Delegated Functions Report
STRATA Master Top Tip #25 - fileSMART Multiple Invoice Dissections
STRATA Master Top Tip #26 - Online Voting Setup
STRATA Master Top Tip #27 - Using Online Voting
STRATA Master Top Tip #28 - How to Vote Online
STRATA Master Top Tip #29 - Audit Trail Report
STRATA Master Top Tip #30 - Linked Insurance Claims
STRATA Master Top Tip #31 - Diary Search
STRATA Master Top Tip #32 - Communication Wizard Overhaul
STRATA Master Top Tip #33 - FSCI Multiple Dissection Notes
STRATA Master Top Tip #34 - Hide Email Addresses on the Strata Roll
STRATA Master Top Tip #35 - Payment Details on Status Certificates
Tip #36 - Identifying Valid Tenancies
STRATA Master Top Tip #37 - Negative Reminders
Tip #38 - Reject Receipts
Tip #39 - Pop-up Message on Receipts
Tip #40 - Update Preferred Tradesmen
Tip #41 - Bank Details on Insurance Claims
Tip #42 - User Voice
Tip #43 - Bulk Approve Invoices
Tip #44 - Import/Export
Tip #45 - Finding Creditors
Tip #46 - Multiple Addresses
Tip #47 - Add Levy Messages
Tip #48 - Add Company Nominee
Tip #49 - Check Insurance Coverage
Tip #50 - Additional Contacts
Tip #51 - Show Repairs on Portals
Tip #52 - Duplicate Invoice Checking
Tip #53 - Simplify Owners' Reports
Tip #54 - Secondary Creditor Types
Tip #55 - Auto-clear debt recovery
Tip #56 - Split Receipts
Tip #57 - Owner Selector Options
Tip #58 - Storing Confidential Documents
Tip #59 - Miscellaneous Owner Invoices
Tip #60 - Communication Wizard Update
Tip #61 - Updated merge fields
Tip #62 - Notice Delivery Method
Tip #63 - Portal Reports
Tip #64 - Financial Group Reports on Portals
Tip #65 - Interim Report Order & Tenants in Quick Reports
Tip #66 - Future Dates Warning
Tip #67 - Using existing contacts
Tip #68 - Perfect Dates
Tip #69 - Payment Plans
Tip #70 - Downloads
Tip #71 - Levy Periods on Notices
Tip #72 - On-charge Invoices with FSCI
Tip #73 - Amalgamated Management Fees
Tip #74 - Rockend University
Tip #75 - Meeting Resolution Templates
Tip #76 - Data Security
Tip #77 - Additional Debtor Lots
Tip #78 - Re-balance a Balance Sheet
Tip #79 - Proxy Register
Tip #80 - Preview and Save Opening Balance Reports
Tip #81 - Portals Tips
Tip #82 - Bulk BPAY
Strata Master Top Tip #83 - Search by Invoice Number
Strata Master Top Tip #84 - Receipt Allocation Order
Strata Master Top Tip #85 - Default BPAY Description
Strata Master Top Tip #86 - Optimise BPAY Process
Strata Master Top Tip #87 - Saving to File Smart
Strata Master Top Tip #88 - Knowledgebase
Strata Master Top Tip #89 - Hover and Hotkeys
Strata Master Top Tip #90 - Restrict Access to Sensitive Information
Strata Master Top Tip #91 - Bulk Edit Documents
Strata Master Top Tip #92 - Quantity Based Fees Detail Report
Strata Master Top Tip #93 - Automated Management Fees
Strata Master Top Tip #94 - Quick Navigation with Chain Link
Strata Master Top Tip #95 - Quick Updates with Rockend SMS
Strata Master Top Tip #96 - Split Levy Correspondence
Strata Master Top Tip #97 - Creating Payment Plans
Strata Master Top Tip #98 - Access Portals from your Home Screen
Strata Master Top Tip #99 - Duplicate Invoices
Strata Master Top Tip #100 - Work Order Comments
Strata Master Top Tip #101 - Spelling and Grammar Check
Strata Master Top Tip #102 - Charge Unpaid Interest
Strata Master Top Tip #103 - Change of Ownership Wizard
Strata Master Top Tip #104 - Add a Credit Note for Creditors
Strata Master Top Tip #105 - Charging your time as a management fee
Strata Master Top Tip #106 - Track High Value Owners
Strata Master Top Tip #107 - Easy Bulk Communications
Strata Master Top Tip #108 - Auto notifications for unsuccessful quotes
Strata Master Top Tip #122 - Owner Delivery Method Wizard
Strata Master Top Tip #123 - Tax Report
Strata Master Top Tip #124 - Attachment to Levy Notice Email
Strata Master Top Tip #125 - Miscellaneous Invoice with multiple dissections
Strata Master Top Tip #126 - Creditor Invoices (Multiple Dissections)
Strata Master Top Tip #127 - Tradesmen Wizard
Strata Master User Voice
Supporting Strata Managers During Covid-19
Transfer Funds from Strata Master to Investment
Reverse or cancel Investment Interest Entered in Strata Master
Setting up Debt Recovery templates for different states
On Demand E-Learning
Rest Professional
After End of Financial Year Troubleshoot Video
Australian End of Financial Year - Overview - Video
Australian End of Financial Year - Charging Fees Video
Australian End of Financial Year - End of Month - Video
Australian End of Financial Year -EOFY Statements in Rest - Video
Australian End of Financial Year - EOFY Statements with File Smart Video
End of Financial Year for Rest Professional - Rest only Webinar - Australia
End of Financial Year for Rest Professional with File Smart Users Webinar - Australia
Change of Ownership - Webinar
Managing Bond Disbursement and Refund Webinar
Rest Professional Tenant Invoice Credit & Refund Webinar
Bank Reconciliation for Rest Professional - Video
Disbursement Essentials On Demand E-Learning
Discover realbenchmark On Demand E-Learning
Inspection Tips for REST Professional On Demand E-Learning
REST Professional Version 15.5 & fileSMART Version 7.6 On Demand E-Learning
Mail Merge Fundamentals On Demand E-Learning
Inspection Planner and Inspection Follow-Up
Managing Maintenance On Demand E-Learning
Organise your Day with Portfolio Check On Demand E-Learning
Processing End of Month in REST Professional On Demand E-Learning
Understand Tenant Credit Amounts On Demand E-Learning
REST Professional & fileSMART Feature Round Up 2017
REST Professional Version 15.0 & fileSMART Version 7.5 On Demand E-Learning
REST Professional Version 14.5 and fileSMART Version 7.0 Features
REST Professional Version 14 Features
REST Professional Version 12.5 Features
REST Professional Version 12 Features
New Zealand End of Financial Year - Charging Fees Video
New Zealand End of Financial Year - March End of Month - Video
Australian End of Financial Year - EOFY Statements in Rest - Video
New Zealand End of Financial Year - EOFY Statements with File Smart Video
New Zealand End of Financial Year - Overview - Video
Bank Reconciliation Tips for REST Professional On Demand E-Learning
Strata Master
Bank Reconcilations On Demand E-Learning
Financial Group Reporting On Demand E-Learning
Cancellation Fundamentals On Demand E-Learning
Owner/Committee Portal Setup - On Demand E-Learning
Understand the GST Report On Demand E-Learning
Utilising Quick Reports On Demand E-Learning
Statement of Key Financial Information
STRATA Master Meeting Wizard Configuration
STRATA Master Managing Reminders for Diary Entries
STRATA Master Version 9.1 Upgrade NSW Legislation On Demand E-Learning
STRATA Master Version 9.1 Upgrade Training On Demand E-Learning
STRATA Master Version 9.0 Features On Demand E-Learning
STRATA Master Version 8.5 Features
STRATA Master Version 8.0 Features
STRATA Master Version 7.5 Features
Investments Webinar
Reminders Webinar
Templates Webinar
Budgets Webinar
Registers Webinar
Repairs and Maintenance Webinar
Version 11.5 Release Webinar
fileSMART
fileSMART PrintMail: Beyond your Owner Statement Run
fileSMART Workflow for REST Professional On Demand E-Learning
fileSMART Workflow Assist On Demand E-Learning
REST Professional Version 14.5 and fileSMART Version 7.0 Features
fileSMART Version 6.5 On Demand E-Learning
fileSMART Version 6.0 Features
What is fileSMART Workflow Assist?
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