New Articles

  1. How to Print a Schedule of Management Fees for an Individual Corporation

    How to Print a Schedule of Management Fees for an Individual Corporation Option 1: Select: Corporation > Management Fees (F11) > Print Option 2: Quick Reports > Select Corporation> Output options – Show Management Fees > Fee Code...
  2. Balance Sheet Does Not Balance

    What to do if a balance sheet is not balancing
  3. Checklist - New Plan Not Managed

    Checklist - New Plan Not Managed Things to check if a plan is not showing as managed  and it should be: Check that a bank account has been assigned. In the “Corp” screen, Bank Acct tab, under the field “Main Bank Account”.  Ensure that a...
  4. fileSMART Outlook Add-in - Installation and User Guide

    fileSMART Outlook Add-in - Installation and User Guide This document covers the use of the fileSMART Outlook Add-in, introduced as a new feature in fileSMART version 4.0 The plugin provides seamless integration between Microsoft® Outlook®...
  5. STRATA Master Version 7.5.7 Release Notes

    STRATA Master Version 7.5.7 Release Notes  Other Changes                                                              Work Order / Quote Request Formatting Where the option in Agency configuration to Pr...
  6. Clear Duplicate Statements from fileSMART Printmail

    Clear Duplicate Statements from fileSMART Printmail If you have accidentally printed your statements or other documents to Printmail more than once, these will appear as duplicates when they are attached to your email run and you will rec...
  7. fileSMART Backups

    fileSMART Backups Overview As part of your disaster recovery plan, it is essential that you perform regular backups of your fileSMART system so that Rockend and/or your IT technicians can restore your data and get you operational in the quickest p...
  8. Archiving a Document for an Inactive Property

    Archiving a Document for an Inactive Property To archive a document to an inactive property, select the 'Inactive' option from the dropdown box at the bottom of the Archive Labels View. Enter the archive label information as p...
  9. How to Create a New Job in fileSMART PrintMail

    How to Create a New Job in fileSMART PrintMail Click on the Jobs button. Click on the New Button up the top centre of the screen. Type the name of the job template into the Description field e.g. 'Inspection reports' (this descripti...
  10. Interim Reports – Not All Plans Are Printing

    Interim Reports – Not All Plans Are Printing   Menu: Reports > Interim Reports If the system is not picking up certain strata plans there are a few items you can check which may be preventing the reports being included in a bulk run. Repor...