Common Questions

Accessing Unallocated Funds in STRATA Master Overview What are unallocated funds?   When funds are receipted in STRATA Master for a lot and there are no fees against which to allocate the funds these are known as unallocated. The system assumes t...

How is Daily Levy Interest Calculated in STRATA Master - (All regions excl QLD) Factors taken into consideration when calculating interest in STRATA Master. The interest amount owing is shown on the Receipt screen as well as the Current Owner Acco...

How to Close a Building – General Trust Account Configuration in STRATA Master Overview When a management ends, there are a number of items to complete to update the database and provide information to the new agent. Checklist 1. Management Fe...

How to Close a Building – Individual Bank Account Configuration in STRATA Master Checklist 1. Management Fees Ensure any final management fees/disbursements owing to the agency have been paid.  If the plan is being closed/management ended durin...

How to Refund a Levy Payment to an Owner in STRATA Master Overview STRATA Master can create a levy refund by cheque or EFT.  This is used when there is to be a physical transfer of cash back to a lot owner.  As a rule, STRATA Master will o...

How to Refund Levy When the Lot is not Prepaid in STRATA Master How to Process a Miscellaneous Owner Invoice Go to Accounting > Issue Invoice > Issue Miscellaneous Invoice Lot/Plan # Account Code - Select Miscellaneous Inc...

Installation instructions for SQL 2014 Express The following steps are designed to install a new SQL 2014 instance on an existing STRATA Master Server. NOTE : If you are relocating STRATA Master to a new server contact Rockend This document shou...

Accounting for Prepaid Expenses and Accruals Overview In some cases, an invoice can be received and processed in the current financial period, however the expense may relate to a future financial period. E.G Insurance Premium – Coverage ...

What to do when you can't log into STRATA Master due to the license limit being exceeded

General guide for performing an in place upgrade of SQL Express 2008 to 2014 This document MUST be forwarded to your IT Technician for them to perform the upgrade process. Please refer to the Microsoft KB article below if you wish to upgrade to ...