Error Code 1721 When Upgrading or Installing STRATA Master

Overview

Windows error code 1721 when installing the STRATA Master upgrade is due to the User Account Control (UAC) settings on your machine preventing the upgrade program from running.

NOTE: You will need administrator privileges to change these settings.

Steps

  1. Click your Windows Start button > Search  > Type UAC - Hit enter 
  2. Make note of the placement of the slide bar as this indicates the current level of security on the PC
  3. Click and drag the slider down to Never Notify
  4. Click OK              
  5. Restart the machine for changes to take effect                                                                          

 

  1. After restart, right-click on your STRATA Master icon and select 'Run As Administrator'
  2. Click your Windows Start button > Search > Type UAC - Hit enter 
  3. Move the slide bar back to the original position and click OK


Alternatively, you can bypass the error by copying the install folder from the server to C:\Temp and run the MSI installer file from a command prompt, that has been run 'as administrator'.  

To do so, copy the \\STRATA_SERVER_NAME\STRATA$\INSTALL folder to the C:\TEMP folder of the workstation you wish to install Strata Master onto.

Open a command prompt ‘As administrator’ so that the command window has the elevated permissions required to install software on a computer.  

Use the CD command to change to the install directory e.g. 

CD \TEMP\INSTALL and press Enter)

Use the DIR command and press Enter to list the files in the directory and note the full name of the MSI file.

Then type the name of the MSI file (encapsulated in double quotes as there are spaces in the file name) and press the Enter key.  e.g. 

“Strata Master 11.5.3.msi”

This will load the MSI installer for Strata Master.  Install as per normal and this should complete without the 1721 error.


Alternatively, you can bypass the error by copying the install folder from the server to C:\Temp and run the installer as administrator. You will then need to run the installer as administrator.

20/01/2020 7:21 pm AEDT

Still need help?

Request a New Article

Popular Articles

New Articles

Updated Articles