fileSMART for STRATA Master Workflow Assist Setup and Use Guide

Overview

fileSMART Workflow Assist is your automatic Assistant able to independently open your suppliers emails read the attachment for  you and then process that attachment without you having to deal with the emails yourself. It eliminates the need for scanning documents it eliminates manually printing documents, it eliminates the need for a pending queue. Instead of asking creditors to send invoices to your personal email address have creditors send invoices to a dedicated email address such as invoices@yourstrata.com.au where fileSMART Workflow Assist can read and process your invoices for you. Think of an easy ‘hands free’ invoice Workflow process think fileSMART Workflow Assist.

In order to use fileSMART Workflow Assist you will need to be familiar with fileSMART document workflow and in particular Barcoded workflow and QR Code workflow. It is recommended that you read the ‘fileSMART for STRATA Master - Workflow Setup and Use’ and the ‘fileSMART for STRATA Master - Workflow QR Code Setup and Use guide’ which will explain the concept and setup of fileSMART workflow and the use of the various workflow options that work in conjunction with fileSMART Workflow Assist.

fileSMART Workflow Assist Tutorial 

Pre-requisites

  1. Training is required to activate fileSMART Creditor Invoices needed for processing the approval workflow invoices in STRATA Master, email sales@rockend.com.au for further details or contact Rockend to book today.

  2. STRATA Master v8.0.4 and fileSMART v6.5 must be installed to use all of the integration features. Refer to your fileSMART Help Documentation for installation instructions and instructions on the new invoice workflows in fileSMART.

  3. STRATA Master & fileSMART integration must be setup to use this feature. This integration is available from STRATA Master version v8.0.4.


Activating Workflow

If you have not used workflow in the previous versions of fileSMART you can only use the Ad-hoc workflow. Using the more advanced Invoice Workflows requires a consulting session with the Rockend training team.

Please contact the Account Management Team on 1300 657 700 or email sales@rockend.com.au for further details.

What is needed to setup Workflow Assist


  1. Workflow Assist reads new emails and changes the status of a new email from unread to read and replied. In order for this to work correctly you need to have dedicated email mailboxes for the Workflow Assist Program. For example for Water rates you would have waterrates@strata.com.au for insurance invoices you could have insurance@strata.com.au you can have as many email mailboxes as you like and Workflow Assist can read from any one of them.


  2. You will need to connect to Workflow Assist by IMAP that is the only way Workflow Assist can connect to an email address. Speak to your IT Consultant and if unsure get them to set it up

  1. Ensure you have virus protection on your email server this is important for any mailbox receiving emails in your organisation not just for Workflow Assist. It is your responsibility and risk so you must ensure that all emails received are scanned for possible virus threats.


  2. For water rates, electricity invoices, insurance invoices setup up separate email rules on your Email server to receive emails from the creditors you have provided an email address to for Workflow Assist in most cases it will only be a specific number of email addresses.

fileSMART Workflow Assist overview

fileSMART Workflow Assist provides a way to replace a paper based document and invoice handling and approval process with an email system. Automatically read invoices such as water rates, power bills, and insurance invoices received by email with the attached document automatically read and the archive and invoice data auto completed. All the existing types of workflow remain intact just the way in which an invoice or document is received and then pushed to a user will be dramatically improved with increased efficiency gained by the use of email as a method of receiving invoices from suppliers.

  • The need to scan a document to get it into the workflow is gone.

  • The need for a pending queue is gone.

  • The need for any hands on involvement to workflow an invoice to the right user is gone.

In order to auto read and complete the archiving and invoicing data:

  • The invoices must have an acceptable Barcode or QR Code type. BPAY QR Codes are an example of acceptable QR code types.

  • The creditor details, Biller code and QR Code setup must be configured in STRATA Master and the Customer Reference Number (CRN) of the bill also configured in STRATA Master.

Workflow Assist

fileSMART v6.5 Workflow Assist is a completely new product to take advantage of the improved efficiency and productivity gains that email distribution of documents and invoices can provide. The new fileSMART Workflow Assist program is designed to provide a simple and intuitive step by step solution for email and Workflow setup and handling.

Workflow Assist provides a configuration screen for all workflow configuration options and allows the client to configure automatic workflows for STRATA master. Workflow Assist contains a Workflow configuration page and a Workflow Inbox for workflow processing from multiple email mailboxes.

Email Workflows available through Workflow Assist

In most cases the email will be sent by a supplier to a Strata Management office. For the purpose of illustration the first step of performing a Workflow Assist email workflow is to send an email to a Workflow Assist mailbox which will be read by the program and the attached invoice will be extracted from the email. If a PDF file or a TIFF file is extracted Workflow Assist checks for QR Codes or Barcodes so that it can attempt to pre-fill all fields automatically. The Workflow Assist program will be able to handle two type of documents. Ad-hoc documents that have no QR Code or Barcode but a Strata office wants to place into a user’s workflow queue for processing. Or a QR Code or Barcode invoice where all the meta-data fields for fileSMART QR Code or Barcode workflow can be pre-filled.

Workflow Assist - Ad-hoc

The process of receiving and creating a Workflow Assist, new Ad-hoc workflow is predominantly a hands-off set of steps as the document when received as an email does not need to be scanned and no pending queue handling needs to take place, but no information on the invoice tabs can be pre-filled.

  1. An email arrives in the Workflow Assist Inbox and the automatic tasks in background open the email.

  2. The task then looks for an attachment or multiple attachments the attachments must be of type Tiff or PDF no other attachment types are supported. If a Tiff or PDF attachment is found and as an Ad-hoc document has no QR Code or Barcode the document is still be placed in a managers workflow queue for processing the folder will be selected but the meta-data for document and invoice details for the workflow will need be pre-filled by a manager or selected workflow user.

Workflow Assist - Invoice

The process of receiving and creating a Workflow Assist, new Invoice workflow is predominantly a hands-off set of steps as the document when received as an email does not need to be scanned and no pending queue handling needs to take place, but no information on the invoice tabs can be pre-filled.

  1. An email arrives in the Workflow Assist Inbox and the automatic tasks in background open the email.

  2. The task then looks for an attachment or multiple attachments the attachments must be of type Tiff or PDF no other attachment types are supported. If a Tiff or PDF attachment is found and as an invoice document today has no QR Code or Barcode the document is still placed in a manager’s workflow queue for processing the folder will be selected but the meta-data for document and invoice details for the workflow will need be pre-filled by a manager or selected workflow user.

Workflow Assist - QR Code or Barcode Invoice

The process of receiving and creating a Workflow Assist, new QR Code or Barcode workflow is a completely hands-off set of steps as the document when received as an email does not need to be scanned and no pending queue handling needs to take place and a QR Code or Barcode can be automatically read and all document and invoice tabs can be pre-filled.

  1. An email arrives in the Workflow Assist Inbox and the automatic tasks in background open the email.

  2. The task then looks for an attachment or multiple attachments the attachments must be of type Tiff or PDF no other attachment types are supported.

  3. A Tiff or PDF attachment is found the attachments are extracted and sent to the next step for further processing.

  4. Scans the Tiff or PDF attachment file for a QR Code or a Barcode.

  5. If the QR Code or Barcode can be read the information from that QR Code is matched to the Creditor and Plan number in STRATA Master.

  6. The invoice is then placed in the matching Managers workflow queue along with all the pre-filled document tab details and the Invoice tab details for the manager’s approval.

From the moment the QR Code or Barcode invoice is received as an email attachment no hand-on effort is required. The more STRATA Master clients ask their suppliers to add QR Codes to invoices the more invoices will arrive in a user workflow queue with all information already filled in.

Settings

Workflow Assist doesn't use an email client such as Microsoft Outlook to receive its emails. It has its own email engine that receives emails from your email servers. The Workflow Assist program will directly connect to any number of mailboxes on the one email server via IMAP. The IMAP server can be your internal email exchange server or an external one belonging to your Information Service Provider (ISP).



The fields on the screen above have the following meaning:

Column Name

Purpose

IMAP Server Name

Name of the IMAP Server for connection of all Workflow Assist mailboxes.

IMAP Port

IMAP port to connect to for mailbox connection.

Use SSL/TLS

If required to use a secure connection for IMAP use SSL or TLS

Retry Count

Number of times Workflow Assist should try to connect to the IMAP Server and process emails.

Admin User

Administrator who will receive all alert messages from Workflow Assist for emails in error or warning when attempting to workflow an email attachment.

Send Notification to Admin

Tick the option if the Administrator wants to receive alerts of emails in error or warning.

SMTP User Name

The user name that will be used to connect to the SMTP Server to send Error and Warning email alerts. Speak to your IT Consultant if you are unsure of the details.

SMTP Password

The SMTP user Password that will be used. Speak to your IT Consultant if you are unsure of the details.

SMTP Server Name

SMTP server name that sends alert emails. Speak to your IT Consultant if you are unsure of the details.

SMTP Port

SMTP server port number.

Use SSL/TLS

If required to use a secure connection for SMTP use SSL or TLS

Sender Email Address

The email address that the alerts will be sent from.

Sender Display

The name associated to the sender email address for your alerts. Any contacts will see this name and the Sender Email Address in the From: field of emails received from Workflow Assist.

  

Follow these steps to setup the Workflow Assist settings page:

In order to setup your Workflow Assist configuration screen you will need to have certain information which will be provided by your IT Consultant. You will need an IMAP server name or an IMAP server IP address along with the IMAP port number and whether the connection uses a secure connection SSL/TLS. You will need to provide an administrator mailbox so that you can receive notifications if a Workflow fails.

Step

Description

1.      

Select the Settings menu in the Workflow Assist Navigation list.

 


 In the Settings screen select the ‘Edit’ actions button in the top left hand corner. The Edit button is only available when the Workflow Assist ‘Service’ is stopped.


2.      

Add an ‘IMAP server name’ The IMAP Server will be setup by your IT consultant please ask them for the name to type into the field.


3.      

Add the ‘IMAP Port’. For connection to an IMAP Server you need to provide the correct port number talk to your IT Consultant for the right port number to use.


4.      

Tick the SSL/TLS box if using a secure connection to the IMAP server please speak to your IT Consultant if you are not sure. 


5.      

Add the ‘Retry Count’ the retry count is the number of times the Workflow Assist program will attempt to connect to the IMAP Server name you have entered and process emails.


6.      

Add the ‘Admin User’ The Admin user name is used when sending alerts for any workflow items that have failed.


7.      

Tick the ‘Send Notification to Admin’ The send notification to Admin is ticked when wanting to receive notification of Workflow routing failures.


8.      

Add the ‘Admin Email Address’. The admin email address is the admin user’s mailbox where notification emails will be sent when a Workflow routing failure occurs.


9.      

The SMTP Settings are used to send the email notification for Workflow Routing errors.

Add the ‘SMTP User Name’ if you require an SMTP user name to connect to the SMTP server enter the details here.

If no user name is required leave it blank.


10.   

Add the ‘SMTP Password’ if you require an SMTP password to connect to the SMTP server enter the details here.

If no password is required leave it blank.


11.

Add an ‘SMTP server name’ The SMTP Server will be setup by your IT consultant please ask them for the name to type into the field.


12.

Add an ‘SMTP Port’ If you are unsure of the Port number to use speak to your IT consultant for the correct port number to use.


13.

Tick the SSL/TLS box if using a secure connection to the SMTP server please speak to your IT Consultant if you are not sure. 


14.

Add the ‘Sender Email Address’ The Sender Email Address is the email address used when sending emails.


15.

Add the ‘Sender Display’ The Sender Display is the email display name when sending emails.


16.

In order to save the changes made press the Save button in the Actions pane.


17.

Start the Workflow Assist service so that the Settings changes can take effect.


 

Manager Mapping

The manager mapping screen allows an Administrator to map the corresponding STRATA Master user to the workflow user in fileSMART. Simply match the STRATA Master user to the corresponding fileSMART user. That fileSMART user is then used for the workflow configuration in the Workflow routing configuration screen. Manager mapping is used in conjunction with the Auto Select option on the Workflow routing configuration page this allows the correct STRATA Master user to be matched to the correct Plan number.


The meaning of the columns is as follows:

Column Name

Purpose

Trust

The STRATA Master trusts where the documents will workflow to.

Trust Manager

The trust user in STRATA Master.

FileSMART User

The corresponding STRATA Master user defined in fileSMART User Management.

 

Follow these steps to setup the Manager Mapping users in Workflow Assist.

In this example we will setup a Manager mapping for one of the users in STRATA Master and fileSMART. The Manager mapping is required in order to match the corresponding user in STRATA Master to the users in fileSMART.

 

Step

Description

1.

Select the Manager mapping menu in the Workflow Navigation list.


In the Manager Mapping screen select the ‘New’ actions button in top left hand corner.


2.

Use the drop down menu to select the STRATA Master trust.


In the example shown the ‘Strata’ trust will be selected.

3.

Use the second drop down menu to select the users configured in STRATA Master.


 

4.

Use the third drop down menu to select the corresponding fileSMART user configured in fileSMART.


 

5.

In order to save that new manager mapping press the save button in the Actions pane.


 

Workflow Routing Configuration

A workflow routing configuration screen is available to setup the workflow rules to allow any number of users to be setup to receive invoices and documents automatically to their workflow queue from the Workflow Assist component.

The fields on the screen above have the following meaning:

Column Name

Purpose

To

Email mailbox that is used for receiving messages. Any number of inboxes can be defined. For example an Adhoc@rockendstrata.com.au, invoices@rockendstrata.com.au, rates@rockendstrata.com.au can be defined to direct different invoices or documents to different users and work queues in the business.

User Name:

For IMAP connections to a Microsoft Exchange server a ‘User Name:’ needs to be entered. For other IMAP Email server types the ‘To:’ address value needs to be entered.

Password

The password for automatic logon to the associated mailbox.

Trust

The STRATA Master trust where the documents should workflow to.

Workflow queue

Depending on the trust selected the Workflow queue will display the appropriate queue for that trust.

Workflow Queue User

Select a user to send the workflow email to or if QR Code or Barcode workflow is selected you can opt to ‘Auto Select’ the user based on the Plan number selected when the barcode is read.

Folder

Select the folder where the email attachment will be archived to once the Workflow is approved. Based on the Workflow queue selected the Folders available will then display for only the folder types applicable for the Workflow queue

Document Type

Select the document type you want to allocate the email attachment to when placed in the workflow.

Note

A message can be entered into the note field of up to 80 characters in length this will pre-fill the message into the notes panel in the Workflow Document data tab for each document that is processed by Workflow Assist.

Page Split

If a batch of invoices in an email attachment is received from an Multi-function device you can nominate to split the document attachment received every number of pages automatically.

Browse

In order to use a Workflow Assist routing rule you will need to first test and validate the Workflow routing rule you create. In order to test a new rule select a sample tiff file attachment to send as a validation test.

Validate

In order to start using the Workflow Routing rule you have created you will need to Validate the rule. Once validated make sure to save the changes otherwise that Workflow Routing rule will not be active.

 

Follow these steps to setup a Workflow Routing rule:

In this example we will setup a Workflow for barcode_invoices@rockendstrata.com.au which will receive water rates and power bills that have a barcode which will pre-fill the workflow tab information so that no hands on processing of the document needs to take place. The important thing to remember when setting up your Workflow routing rules is that the “Workflow queue” controls how the emails received in that inbox are processed. If you have a number of barcoded or QR Coded invoices that you can receive via email then they could all be sent to the one email mailbox for example (barcode_invoices@rockendstrata.com.au) and if the Workflow queue selected was ‘STRATA Barcoded invoice processing’ then all email attachments will be checked and scanned for a barcode or QR Code.

 

Step

Description

1.

Select the Workflow Routing menu in the Workflow Navigation list.


 

In the Workflow Routing screen select the ‘New’ actions button in the top left hand corner.


2.

Add an email address to be used as your ‘To:’ address this is the address you will give to the creditors that will send you an email with a barcode or QR Code invoice attached.


Remember that the ‘To:’ address and in particular the ‘Workflow queue’: control what type of process that Workflow Assist will perform if it is a STRATA Barcoded Invoice workflow it will attempt to find a barcode on the attached document or a QR Code.

3.

Add the ‘User Name:’. For connection to a Microsoft Exchange server or Microsoft 365 IMAP mailbox in addition to the ‘To:’ email address a user name needs to be provided. Microsoft Exchange server requires a user name in addition to the email address for authentication. For all other IMAP mail servers use the email ‘To:’ address as your User Name.


4.

Add the ‘Password:’ for the email mailbox you are connecting to for the new workflow routing rule.


Passwords are encrypted on the fileSMART screen please ensure you store the password in a safe place when needed in future.

5.

Add the ‘Trust:’ for Strata Master select the Strata trust that is displayed.


In the example above the trust database is called ‘Strata’

6.

Add the ‘Workflow Queue:’ the three options available are Ad-hoc, STRATA Invoice Processing and STRATA Barcoded Invoice Processing.


Ad-hoc or STRATA Invoice processing is designed for invoices or documents with no barcode or QR Code. When selecting Ad-hoc and STRATA Invoice Processing make sure to select a specific ‘Workflow Queue User’ as the workflow tabs cannot be pre-filled by Workflow Assist.

For Barcoded and QR Coded invoices you can use either ‘Auto Select’ or a specific ‘Workflow Queue User’ if a barcode or QR Code is successfully read from the invoice all the invoice workflow fields will be pre-filled by Workflow Assist.

Remember that the ‘To:’ address and in particular the ‘Workflow queue’: control what type of process that Workflow Assist will perform if it is a STRATA Barcoded Invoice workflow it will attempt to find a barcode on the attached document or a QR Code.

7.

Add a ‘Workflow Queue User’. Workflow Queue Users are setup in the Manager Mapping screen you will need to link your fileSMART Workflow users to your STRATA Master users or trust accountant to be able to select specific users from the drop down menu. If you have selected a ‘Workflow Queue:’ in step 6 of Ad-hoc or Strata Invoice processing it is recommended that you select an actual ‘Workflow Queue User’ not the ‘Auto Select’ option. For STRATA Barcoded invoice processing you can use ‘Auto Select’ if you would like the STRATA Master user to be selected based on the Plan number selected by reading the Barcode or the QR Code. Or select one of the Workflow Queue Users for example if you would like all invoices to go to the Trust Accountant.


8.

Add a ‘Folder:’. A dropdown menu is provided to select the folders you have available in your STRATA fileSMART Library. Depending on the Workflow Queue selected in Step 6 it will only allow you to select the types of folders that are applicable in fileSMART based on the Workflow Queue. For example.