Changing Banks, Company Name or Trading Name FAQ and Information Sheet

Do I need to contact Rockend if my company is changing its Trading Name?

Yes. Please contact On-Boarding on 1300 657 700 to arrange for a new licence to be issued. Rockend will need the new trading name in writing. See below if you are also changing your company or trust account.

Do I need to contact Rockend if my company is changing the Trust Account to another Bank?

Yes. Please contact On-Boarding on 1300 657 700 to arrange for a Rockend Consultant to assist with the changeover. You must give Rockend at least 4 weeks notice for this service.

Do I need to contact Rockend if my company is changing?

Yes, the new company will need to have their own subscription agreement. Please contact On-Boarding on 1300 657 700 to arrange the required paperwork. You must give Rockend at least 4 weeks notice for this service

Can Rockend Support assist you with making either of the above changes?

No. You must speak to On-Boarding on 1300 657 700 for assistance in obtaining a new licence or booking your Rockend Consultant.

Do I need assistance from Rockend to carry out the changes to my Trust Account details or can I make these changes myself?

Changes cannot be made in REST without the assistance of a Rockend Consultant and remote consulting has been arranged.

Your Rockend Consultant will assist you with the following:

  • Changing your Trust Account details in REST
  • Assist in updating your Company Details and corresponding defaults, including the ABA, BPAY, Direct Debits & Tenant Download locations
  • Assist in closing down the previous Trust Account and reconciling the old account
  • Assist in entering any new opening balances
  • Assist in reconciling the initial bank reconciliation with your new Trust Account

If the change of trust account is in conjunction with a change in company the new company will have a new
database.

Can I change my Trust Account details at any time during the month?

It is recommended as follows:

Change of Trust only  

Details can be changed at any time of the month.  A booked Consultancy session with Rockend is required.

Entity Change (ABN, Legal Name and Change of Trust)

It is recommended that any changes should be completed after you have finalised your End of Month.  You should refrain from entering any further transactions in REST between your End of Month and your booked Consultancy session with Rockend.

Change of Trading Name

Details can be changed at any time of the month.  No Consultancy is required.

04/07/2017 1:35 pm AEST

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