Common Questions

Browse Solutions to Common STRATA Master Questions

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Accessing Unallocated Funds in STRATA Master
Accessing Unallocated Funds in STRATA Master Overview What are unallocated funds?   When funds are receipted in STRATA Master for a lot and there are no fees against which to allocate the funds these are known as unallocated. The sys...
How do I upgrade to the latest Version of Strata Master?
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How do I install STRATA Master onto my computer?
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How is Daily Levy Interest Calculated in STRATA Master
How is Daily Levy Interest Calculated in STRATA Master - (All regions excl QLD) NOTE: Several factors are taken into consideration when calculating interest in STRATA Master. The interest amount owing is shown on the Receipt screen as we...
How to Close a Building – General Trust Account Configuration in STRATA Master
How to Close a Building – General Trust Account Configuration in STRATA Master Overview When a management ends, there are a number of items to complete to update the database and provide information to the new agent. Checklist Management...
How to Close a Building – Individual Bank Account Configuration in STRATA Master
How to Close a Building – Individual Bank Account Configuration in STRATA Master Checklist Management Fees Ensure any final management fees/disbursements owing to the agency have been paid.  If the plan is being closed/management e...
How to Refund a Levy Payment to an Owner in STRATA Master
How to Refund a Levy Payment to an Owner in STRATA Master Overview STRATA Master can create a levy refund by cheque or EFT.  This is used when there is to be a physical transfer of cash back to a lot owner.  As a rule, STRATA Mas...
How to Refund Levy When the Lot is not Prepaid in STRATA Master
How to Refund Levy When the Lot is not Prepaid in STRATA Master How to Process a Miscellaneous Owner Invoice Go to Accounting > Issue Invoice > Issue Miscellaneous Invoice Lot/Plan # Account Code - Select Miscellaneo...
Installation instructions for SQL 2014 Express
Installation instructions for SQL 2014 Express The following steps are designed to install a new SQL 2014 instance on an existing STRATA Master Server. NOTE : If you are relocating STRATA Master to a new server contact Rockend T...
Accounting for Prepaid Expenses and Accruals
Accounting for Prepaid Expenses and Accruals Overview In some cases, an invoice can be received and processed in the current financial period, however the expense may relate to a future financial period. E.G Insurance Premium – Cov...
Unable to login to STRATA Master - License User Limit Exceeded
What to do when you can't log into STRATA Master due to the license limit being exceeded